Captivate does not sync with Samsung Kies??

Mentor

Captivate does not sync with Samsung Kies??

Got my captivate today, after finding usb drivers, it is detected through wmp and mass storage but for some reason it will not get detected in Kies software. Has at&t taken another horrible step to further their monopoly over the iPhone market and blocked this software from synching? Could not find any solutions, figured since the phone was just released 2 days ago so this makes the most sense.

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Message 1 of 20
Master

Re: Captivate does not sync with Samsung Kies??

I read a lot ppl have Kies working just fine with Captivate. The main reason AT&T don't want Kies to be included is that it also supports tethering.

Message 2 of 20
Mentor

Re: Captivate does not sync with Samsung Kies??

Yeah but att already capped the unlimited plans so who cares about tethering, dunno who comes up with all these dumb rules at at&t but they need to get fired.

Also if anyone has had success with kies can you please post some instructions...I get to the point where its trying to locate my device but does not find anything. I can still see my phone in explorer though.

Message 3 of 20

Re: Captivate does not sync with Samsung Kies??

On my Captivate, I Touch-Applications-Settings-Applications-USB settings and then hit Samsung Kies. That will take it out of Mass storge if you are in it.  This worked for me. Let me know if this work for you.

Message 4 of 20
Mentor

Re: Captivate does not sync with Samsung Kies??

I tried that, but kies was still not being able to detect the phone at all, also tried putting the usb into manual selection mode so that it asks me everytime I connect to the computer.

Message 5 of 20
Master

Re: Captivate does not sync with Samsung Kies??

Did you install the USB driver first? Mass storage probably don't need any driver but other modes do.

Message 6 of 20
Mentor

Re: Captivate does not sync with Samsung Kies??

yeah got the 64bit usb driver for win7 already installed, phone is being detected by explorer and windows, only kies does not detect it.

Message 7 of 20
Contributor

Re: Captivate does not sync with Samsung Kies??

I had the same problem and this worked for me: 1. Connected your device via USB and Samsung Kies selected in the USB menu. 2. Open Samsung Kies 3. In the top left corner of Kies is a Kies button, click the button 4. select driver recovery. 5. Let it do it's thing. Hope it helps.
Message 8 of 20
Master

Re: Captivate does not sync with Samsung Kies??

When I looked at the Samsung UK site where you can download the Kies, there is no driver for download. So I suspect:

 

1. Kies comes with its own driver in the package. But..

2. Samsung made a special version of the driver for US phones to make it incompatible with Kies. Remember, none of the carriers want Kies so that they can charge you extra for tethering.

3. The version of the driver is newer so that even if you installed Kies, the Kies driver won't try to update the one you installed separately.

 

Just a guess.

Message 9 of 20
Contributor

Re: Captivate does not sync with Samsung Kies??

Is there another option for transferring data from the PC to the Captivate? It seems sometimes the USB connection  fails for me at times.

 

Message 10 of 20
Master

Re: Captivate does not sync with Samsung Kies??

Just got my Captivate and installed Kies without installing the driver from Samsung US site. Everything works fine in my Win7 64-bit.

Message 11 of 20
Scholar

Re: Captivate does not sync with Samsung Kies??

I also installed Kies on Win 7 32-bit from the UK site and got it to work. I had already installed the USB driver from the Samsung US site to connect using Mass Storage to transfer my music to the external SD card.  I don't know if Kies replaced the previous Samsung US USB driver as both MTP and Mass storage connections are working. I also set my USB driver on the phone to prompt me when I connect to the USB port.

 

I'm still testing, and so far found a couple "minor" issues with Kies

 

All the " ' " Apostrophes in the contacts  get translated to " " " Quotes.

The Categories do not correlate to anything  (Groups)

I have not found a way to "map" the contact fields of Outlook to the Phone (Lack of granularity)

Kies takes a while to get going, but I guess is because I have a large contact list

 

 

I have not used it to sync any of my multimedia because I still don't know where or how it is going to store the media files in the phone. I don't see a setting where I can tell it where to store it (SDCard or SD) and/or if the folder structure of my MP3 library in my PC will be preserved. (Meaning Genre/Artist Name/Album Name/Track Names folder structure). All the MTP based media managers that I have tried place all the album tracks on a single folder and rely solely on tags. I have always used Mass Storage instead of MTP because it's quick and it allows me to transfer my folder and file structure intact. Also I don't know if Kies adds digital rights security tags to the multimedia files. Has anyone used Kies to sync their multimedia?  When I get a chance, I'm going to try doubleTwist to manage the multimedia in my phone. (I think it uses Mass Storage instead of MTP) Has anyone tried doubleTwist with their Captivate?

 

Edit: Forgot to mention... PC Internet (tethering) is also working on my PC. I'm editing this post connected to my USB port via my Captivate... Downloads 2.41 Mbps Uploads 0.33 Mbps.

 

Message 12 of 20

Re: Captivate does not sync with Samsung Kies??

In regard to other methods of transfer data.  I use the downloaded app ES File Explorer. From its menu you can select show tabs to see Local, LAN, and FTP.  I used the LAN connection for WiFi to connect to my pc via ipaddr/sharename (with permissions turned on from the pc and loggin in from the phone).  Then I transferred files back and forth between pc and Captivate using Captivate ES File Explorer.  This is done by copy/paste.  I put mp3 files in /media folder previously created on the phone by Kies.  Had to turn phone off and back on before it listed the music in the Music Player.  Worked great.  The Kies works great on my Windows XP 32 using the drivers that were available with Kies within a day after Captivate launch.

Message 13 of 20
Tutor

Re: Captivate does not sync with Samsung Kies??

TreeDigger,

 

Is the ES File Explorer app free?

Message 14 of 20
Contributor

Re: Captivate does not sync with Samsung Kies??

To connect without Kies, Settings -> Applications -> USB Settings and select "Mass Storage". Then, your PC will recognize 2 separate devices, 1 is the internal storage and the second is the external microSD ( If inserted into the phone ).

 

Hope it helps,

Message 15 of 20
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