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Cant switch data plan from data plus smartphone to data plus iPhone

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Cant switch data plan from data plus smartphone to data plus iPhone

I recently switched my Sim card from a smartphone to a  iPhone 3GS.  when i go on to my account to switch my data plan from the data plus MB smartphone to the data plus MB iPhone version i get the fowling error

 

"The following features added to your device are in conflict with an existing required feature:

 DataPlus 200 MB for iPhone

The following features are required for your device and cannot be deleted:

DataPlus 200 MB for Smartphone"

 

my account recognizes that i am now using an iphone 3gs/

 

How can i switch my data plan to the iPhone one? right now my data plan does not work and i also do not have the visual voice mail feature

 

thanks for the help

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Message 1 of 4

Re: Cant switch data plan from data plus smartphone to data plus iPhone

 you need to call into customer service and have them update the IMEI number in their system. you can get the IMEI from the device when its on by dialing out , *#06# and then pressing send, or you can get it from behind the battery on the sticker, its labeled IMEI.

 

get that number, call them, have them update it, and when they update it it will automatically make them switch data packages to the correct one.

Message 2 of 4
Professor

Re: Cant switch data plan from data plus smartphone to data plus iPhone

You can't look behind the battery on an iPhone since the battery is non-removable. It's under settings->general->about.
Message 3 of 4
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Contributor

Re: Cant switch data plan from data plus smartphone to data plus iPhone

thanks for the help.

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