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Posted Jan 31, 2009
7:36:41 PM
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Cannot send e-mail from my hotmail account

I am a recent new Blackberry user and have email acccounts set up for hotmail, yahoo, and gmail on my phone (as well as others).  I receive mail for all 3 accounts on my phone, and can reply to emails to my yahoo and gmail accounts.  I cannot replay to emails from my hotmail account.  I end up with a red x on the send mail.  I tried deleting and recreating the account on the bis server as well as resending the service books.

 

Thoughts on how to fix this?

 

Thanks,

 

Eric

Cannot send e-mail from my hotmail account

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Feb 1, 2009 6:23:52 PM
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I believe you have to download Windows Live. http://www.blackberry.com/select/live/ (If you haven't already).

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Feb 3, 2009 2:09:18 PM
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The problem you are encountering is likely due to the fact that your Window Live Email account doesn't support POP fully. I have run into this problem several times with people I know using iPhones and BBs alike. The one time that I was able to get someone's Hotmail working 100% correctly was a case in which the person was paying for a premium account. To my knowledge that is the only way to ensure full POP functionality.

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Feb 3, 2009 8:13:35 PM
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I already pay for Hotmail Plus so should have POP3 support.  I'm now wondering if the default hotmail account on the BIS is for POP3.  Maybe I need to make sure of that next.

 

Eric

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Feb 3, 2009 8:14:14 PM
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Yes I have done what was mentioned at that site.

 

Eric

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Feb 3, 2009 9:30:30 PM
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Actually, I have some more investigation, and it appears that I cannot reply to (or create and send an e-mail to) a subset of email addresses.  I can send to my yahoo and work id.  I cannot sent to my ISP or my kids college email ids.  Note that I use a number of different email clients on the PC and have no problem mailing the affected emails.

 

Eric

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Feb 10, 2009 7:33:39 PM
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Still failing.  Looks like I'll make a call to support tomorrow.

 

Eric

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