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Can they charge the cost of a phone to my bill?

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Can they charge the cost of a phone to my bill?

Good Evening Everyone...

 

I do not know if this is in the right forum so I apologize if it is.  I was thinking about getting a Iphone4 from my local at@t store and was wondering if they could put the cost of the phone on my bill?  I know I will have to sign a new contract. Been with at@t for 4 years. Always paid on time if that makes a difference.  Thank you for your help!

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Message 1 of 12
Professor

Re: Can they charge the cost of a phone to my bill?

Good question. I am not sure if AT&T will do that or not. I know when I got my first phone, I had to pay upfront just to get the order processed.  Any upgraded phones thereafter, I paid whatever 'additional costs' there may have been, but I guess the actual cost of the phone was in my bill spread out for the new contract period.

Message 2 of 12
ACE - Expert

Re: Can they charge the cost of a phone to my bill?

They will only bill for phone upgrades on commercial accounts. On personal or family accounts, the cost must be paid at time of purchase.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12

Re: Can they charge the cost of a phone to my bill?

Phone + taxes due must be paid at time of purchase.

Only activation, prorated monthly charges and second full months charges will be billed to account.

Message 4 of 12
Scholar

Re: Can they charge the cost of a phone to my bill?

They can. There's a special department called Customer Lifecycle Managment. As long as it's not an iphone they can bill it to your account.

Message 5 of 12
Professor

Re: Can they charge the cost of a phone to my bill?

Well that could help a lot of customers who could use that help.
Message 6 of 12
G6x
Mentor

Re: Can they charge the cost of a phone to my bill?

I would assume since you have been a customer for a while they woudl be able to charge the phone to your bill and mail it out, probably cut it into payments too where you only pay X amount every month that they add onto your bill for the phone. I was with a different carrier before and they always did this, but insisted on the 1st payment being made right then and there while I was ordering the phone.

 

I was able to order my phone (not an iphone, a dummy phone) and have it put on my bill with no money paid and they mailed it out and everything.

Message 7 of 12
Professor

Re: Can they charge the cost of a phone to my bill?

Now thats a really nice option
Message 8 of 12
Mentor

Re: Can they charge the cost of a phone to my bill?

I don't think CLM does this anymore.
Message 9 of 12

Re: Can they charge the cost of a phone to my bill?

This is not a standarded practice. It must be approved by a call center director and the amount with taxes has to be less then $250. Also the bill can not be split up. If it is put on your Bill it will be due when your next balance is due.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 10 of 12
Contributor

Re: Can they charge the cost of a phone to my bill?

Interesting thread about the phone bills but I was just quite embarrassed of the so called "bill shock" which I read from this article Cell phone carriers and FCC reach agreement over bill shock  as  I was browsing on the web. Isn’t it frustrating that you only find out that you’ve exceeded your plan when you get your phone bill? It’s hard to actually keep track of how much you’ve already consumed especially if you’re busy with important things in life like running a business, keeping your employees in check, keeping in contact with business partners.

Message 11 of 12
Professor

Re: Can they charge the cost of a phone to my bill?


AlexaYork wrote:

Interesting thread about the phone bills but I was just quite embarrassed of the so called "bill shock" which I read from this article Cell phone carriers and FCC reach agreement over bill shock  as  I was browsing on the web. Isn’t it frustrating that you only find out that you’ve exceeded your plan when you get your phone bill? It’s hard to actually keep track of how much you’ve already consumed especially if you’re busy with important things in life like running a business, keeping your employees in check, keeping in contact with business partners.


 

Yes, its a shocker for sure. There are several apps today, that tracks calling and data. But I am glad FCC has pushed this regulation. We all "know" the carriers were bankrolling on overages every month and would have preferred to keep that extry chumpchange rolling in.
Message 12 of 12
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