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Can't view my MMS, no either (original iPhone)


Can't view my MMS, no either (original iPhone)

I have an original iPhone. I understand that this model does not support viewing of MMS. When I attempt to do so, I can see the message sitting in my "Inbox" but clicking the "Play Clip" button opens a new page and starts to load, then pops up the error "Download Failed. Safari cannot download this file."


Okay, fine. As per "MMS is not available on the original iPhone. Original iPhone owners: you can still view MMS messages you receive using the View my message website."


This sends me to which explains that I can still view my MMS for up to 7 days by going to or


I go there, only to get this:

Sorry, is no longer able to be accessed directly. 

In order to improve your experience, there are now three ways you can access your messages:

  1. Click on the link provided in the notification message to view your message on your phone
  2. Type in the entire link - provided in the notification message on your phone - in the address bar on your browser
  3. Forward the notification message to your email and:
    1. Click on the link directly from your email to view your message, or
    2. Copy and paste the link on to the address bar on your browser to view your message

It offers three ways to access my MMS.

1) is defunct due to stated old model.

2) does not work on the phone itself due to the same issue as 1), and does not work when I type in the address character-by-character on my computer's browser - instead it simply tells me the link is invalid and to go back to the original message to try again.

3) cannot happen because when I attempt to forward a text message to my e-mail, it only offers letters and numbers (ie, it wants someone's phone number or the name associated with someone's phone number). I even tried to copy & paste my e-mail address into the field; before attempting to send, it removed the . and @ sign, then of course reported the red exclamation alert a few seconds later to tell me it failed to send. Assuming I could even get this to work, what are the chances I'll get anything other than the same result as in 2)?


Why does AT&T have no option for those in my situation (old phone they still provide paid service for) to view MMS? Why did they remove online access to received MMS outside of doing so on the phone itself? Yes, I did discuss the problem with their online text/chat tech support, and she tried very hard to help me but could not.

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Message 1 of 4

Re: Can't view my MMS, no either (original iPhone)

I thought they shut down that service?

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
Message 2 of 4

Re: Can't view my MMS, no either (original iPhone)

They did; that's why I can't access it online in addition to can't access it on my phone.

But they haven't updated their Wireless Support document at stating as such.

Message 3 of 4
Former Community Manager

Re: Can't view my MMS, no either (original iPhone)

Hi there, 


Sorry that you're having an issue view MMS messages and thanks for letting us know there is documentation that needs to be updated. I'll make sure the right team gets that feedback. 


It sounds like you've spent quite a bit of time thoroughly troubleshooting this issue. If you'd like to talk to someone else about this, please let me know and I'll set it up for you. 


Feel free to send me a private message if you'd like to do that. 


As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Message 4 of 4
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