Helpful Links

Can't use data with my HTC Inspire

Can't use data with my HTC Inspire

Hi! I'm having problems with my Inspire. I got the notice that ATT wasn't going to let go phone users use data without a monthly plan (the $50 or $25 per month) so I switched to one so I could keep getting data. Since then I haven't been able to access it at all. 

 

I read this post http://forums.att.com/t5/Android-Discussion-and-Support/Internet-Not-working-on-HTC-inspire/m-p/2726...  but wondered if my issue would be having to do with the switch. I have the APN settings just like in the post which are the same as they were before the switch and they worked for me then. 

 

Any suggestions? Usually when I go to an ATT store with my go phone I get NO service so I thought this was my best bet Smiley Happy Thanks!

2,032 Views
Message 1 of 2
Professor

Re: Can't use data with my HTC Inspire

AT&T uses at least 3 different APNs depending on how your account is setup, and the requirements of the device.  If the APN on the device doesn't match what is on your account, there are going to be problems.

 

When you changed your data plan, the required APN on your account probaby changed.  So they "old" APN entered into your device isn't going to work now.  The Inspire uses a different APN in order to access the higher HSPA+ speeds (not LTE, but faster than HSPA, or 3G).  You can either search around these forums or Google for the right APN for the Inspire.  Or you can go into an AT&T store or call customer service, and have them fix you up.

Message 2 of 2
Share this topic
Announcements

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support