Can't upgrade early?

Contributor

Can't upgrade early?

This is what I DO NOT understand why you can't you upgrade your phone at any time during your contact if you renew your contract for another 2 years?? Right now I damaged my phone beyond use and by my own fault didn't have insurance. When I call customer service they say you can purchase a new phone at full price or you can get a "GO" phone until December!!... This makes no sense at all!!! I'm willing to pay for a new phone at the new 2 year contract price and I am also willing to renew my contract thus having me guaranteed right now as a customer for another 2 years.  You are getting a customer for another 2 years and sooner than you would if you have me wait until December. I would sign a 4 year contract to get my upgrade now. Does anyone else have this same frustration. Oh and to second/third/fourth the whole you can't get a refurbished phone when you are an exsisting customer even when you are eligible for an upgrade... I was told the same thing. So I could get the new 4s for 149.99 refurbished but since I'm a good loyal customer I can't??? 

 

{subject edited as new topic was created}

 

3,298 Views
Message 1 of 3
Expert

Re: Can't upgrade early?


holli0705 wrote:

This is what I DO NOT understand why you can't you upgrade your phone at any time during your contact if you renew your contract for another 2 years?? Right now I damaged my phone beyond use and by my own fault didn't have insurance. When I call customer service they say you can purchase a new phone at full price or you can get a "GO" phone until December!!... This makes no sense at all!!! I'm willing to pay for a new phone at the new 2 year contract price and I am also willing to renew my contract thus having me guaranteed right now as a customer for another 2 years.  You are getting a customer for another 2 years and sooner than you would if you have me wait until December. I would sign a 4 year contract to get my upgrade now. Does anyone else have this same frustration. Oh and to second/third/fourth the whole you can't get a refurbished phone when you are an exsisting customer even when you are eligible for an upgrade... I was told the same thing. So I could get the new 4s for 149.99 refurbished but since I'm a good loyal customer I can't??? 

 

{subject edited as new topic was created}

 


20 - 24 months for the upgrade depending on billing amount. You are stil in your previous agreement and need to fulfill it. Your best bet is to get a gophone or buy one off of ebay till you are eligible for upgrade

Message 2 of 3
Highlighted
Master

Re: Can't upgrade early?

For some period of time, ATT is recouping the discount they gave you.  If you upgraded anytime you want for another two year contract, they may never recoup their costs.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 3 of 3
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support