Can't refill due to login "failure"

Contributor

Can't refill due to login "failure"

I am able to login to my account and see my account history. I am able to change my password, enable auto renew, etc, but I cannot use the refil using debit, credit, or prepaid card link. It takes me to a page that says my login information cannot be processed.

 

I have the right password and am alreday logged in in the first place. Is this a website error or is there something wrong with my accout?

 

I have called numerous numbers about this, but I cannot get a single human being to speak with me so I can ask them about it.

 

Help, please. :/

316 Views
Message 1 of 2
Contributor

Re: Can't refill due to login "failure"

The same issue happened to me! The same pain and frustration, then my balance expired!!!

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support