Can't open or receive picture

Contributor

Can't open or receive picture

Hi all,

 

I am new  so forgive me if this has been answered somewhere else. 

 

I have a SAMSUNG INFUSE with a full data package. Everytime someone sends me a picture, it says this: Message size: 32 KB Downloading - Expires: 7:21PM, Sept 9 (that is just the date this one in particular says)

 

What does that mean and why can't I see the picture?  Am I doing something wrong or is it the phone? Could it be AT&T? 

 

I am so confused and irritated about this. Any help would be appreciated!

 

Thanks.

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Message 1 of 7
Community Support

Re: Can't open or receive picture

Hello! It sounds like you may not have enough memory to send and receive the pictures you're receiving.  Check your device memory by visiting http://bit.ly/qk73kj .  Hope this helps!

 

ATTJulieCS

AT&T Community Specialist 

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Message 2 of 7
Master

Re: Can't open or receive picture

This happens to me occasionally with my Samsung Captivate. I have not found a way to retrieve the "downloading" picture. And this isn't just happening to you and I, a lot of other people on this Forum are having the same problem.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 3 of 7
Expert

Re: Can't open or receive picture

I think I've also gotten a similar message on my phone. The message I get is OPERATION FAILED. It seems to happen only when 2 people in particular, send me pics. If I open the message again, they MAY show up, but I can try to view them aagain a little while later and then I get that message again...Smiley Sad

 




 REGRET NOTHING~


     we live & learn~

Message 4 of 7
Contributor

Re: Can't open or receive picture

hi brittanyh, have you found a solution to your problem? I have the same problem.

Message 5 of 7
Tutor

Re: Can't open or receive picture

i am having the same problem on my 5 day old pantech gophone, really wish i had researched AT&T better before switching from verizon...

Message 6 of 7

Re: Can't open or receive picture

check w/ att if you have the correct features you might be having data block or something or outage on the area. or try to powercycle the phone might be network issue Smiley Happy

Message 7 of 7
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