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    Posted Aug 7, 2010
    4:58:03 PM
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    Can't Access Voicemail Mailbox

    Hi guys,

     

    I currently have a prepaid phone, and I want to access my voicemail.

    When I dial the voicemail number, it says that "more information is needed." Then it asks me for the number of the mailbox i want to access. So i enter my phone number, btu then it says no mailbox has been found for this number.

    Can someone help me please :smileyhappy:

     

    Thanks

    Can't Access Voicemail Mailbox

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    Aug 7, 2010 5:16:30 PM
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    ACE - Master

    You voicemail box has not been set up. Contact customer service and have them reset your voicemail. Then you will need to setup your voicemail.

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: Can't Access Voicemail Mailbox

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    Aug 18, 2010 1:56:01 PM
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    Guru

    Are you from USA or PR prepaid ?  The PR Prepaid Plans need to pay an extra fee to have the VM service , in the Nation Gophone dont need to pay anything else for the VM , contact to cust service to get some help.

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    Apr 20, 2011 11:15:34 AM
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    Contributor

    hello. im having the same problem right now. were you able to resolve this problem in your voicemail?

    Re: Can't Access Voicemail Mailbox

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    May 13, 2011 3:54:21 AM
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    Contributor

    My phone randomly cancels my voicemail password and I have to keep going back to customer service to reset it. IT claims I can reset it by calling the 611 number and enter 3 twice but there is no option to enter the number.

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    May 14, 2011 11:07:29 PM
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    Professor

    dgmlpn2 wrote:

    My phone randomly cancels my voicemail password and I have to keep going back to customer service to reset it. IT claims I can reset it by calling the 611 number and enter 3 twice but there is no option to enter the number.


    It may be a short cut that the tech knows and there isn't any option given, just enter 3 twice and see what happens.

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    May 14, 2011 11:08:40 PM
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    Professor

    andreapdin wrote:

    hello. im having the same problem right now. were you able to resolve this problem in your voicemail?


    Call customer care, 1800-331-0500 and get them to set up your email account.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Zombie Hunter Mission Statement

    Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

    ~~~Seth Mendenhall

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