10-14-2011 12:35 PM
I preordered on the 7th aroudn 8 PM EST, so my phone will not be arriving today, and the order status still says processing/backordered. I just got off the phone with the local AT&T store, and they said I could not cancel my preorder and pick up a phone in stores this afternoon, when I was under the impression that was possible... Can anyone please help to clarify this? Thanks!
10-14-2011 1:33 PM
10-14-2011 2:28 PM
Well I just went into the store and talked to the manager, and told her how I was told when preordering that I could cancel the order any time before it SHIPPED, and she gave me a load of crap about it being before it was PROCESSED. How the h*ll can they not cancel the order of a phone before it is even made?! Rest assured that I am done with AT&T. Not because I didn't get my phone today, but because of their terrible customer service, especially considering the fact that they flat out lied to me...
10-14-2011 2:43 PM
same dilemna here, I just pre ordered and can't cancel it. I am so mad with at&t now that I'm thinking of moving to verizon. there customer service is the worst specially with this bull crap they have about not being able to cancel a pre ordered item. if they can't handle the demand then they might as well close business.****they even had the audacity to tell me I can't post because of words I had to use that hurts there feelings!
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