09-26-2009 5:01 PM
When I call 611 on my phone and it connects me to CS, is that a free call? When I called 611, I asked a rep and the rep said, yes it is free.
However, I just noticed my online account the CS calls are counting from my DT mins. Should that be happening?
As a side note, the Called Number section of my online account says some 800 # (when I called 611) rather than what I really dailed = 611.
09-28-2009 12:49 PM
09-29-2009 9:54 AM
09-29-2009 11:10 AM
09-29-2009 5:07 PM
if you're being charged you need to call customer care ASAP anytime you call 611 or 1-800-331-0500 from your AT&T cell it's a free call!!!
That is so not true. If you call the 800 number it WILL go against your daytime minutes. Only if you specificially dial 611 will it count as mobile to mobile.
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