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Calling CS from phone

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Calling CS from phone

When I call 611 on my phone and it connects me to CS, is that a free call?  When I called 611, I asked a rep and the rep said, yes it is free.

 

However, I just noticed my online account the CS calls are counting from my DT mins.  Should that be happening? 

 

As a side note, the Called Number section of my online account says some 800 # (when I called 611) rather than what I really dailed = 611.

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Message 1 of 10

Re: Calling CS from phone

611 = 1-800-331-0500

 

Yes it counts towards your daytime minutes.

Message 2 of 10
Guru

Re: Calling CS from phone

ive never had 611 deduct minutes from me. it doesnt even show up under my call list online. Ive always been told it was free.
Message 3 of 10
Expert

Re: Calling CS from phone

611 calls are free, Check HERE.

 




 REGRET NOTHING~


     we live & learn~

Message 4 of 10

Re: Calling CS from phone

Shows up on mine, could be my type of "special" account
Message 5 of 10
Scholar

Re: Calling CS from phone

Calls to customer care are free, but when they call you, I do believe it uses your minutes.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 6 of 10
Master

Re: Calling CS from phone

Dialing 611 has always been free calls
Message 7 of 10

Re: Calling CS from phone

611 = free
18003310500 = not

Toll free numbers are for landline phones.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 8 of 10

Re: Calling CS from phone

if you're being charged you need to call customer care ASAP anytime you call 611 or 1-800-331-0500 from your AT&T cell it's a free call!!!

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 9 of 10
Scholar

Re: Calling CS from phone


PhoneScoop wrote:
if you're being charged you need to call customer care ASAP anytime you call 611 or 1-800-331-0500 from your AT&T cell it's a free call!!!

That is so not true. If you call the 800 number it WILL go against your daytime minutes. Only if you specificially dial 611 will it count as mobile to mobile.

Message 10 of 10
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