Call transcripts

Contributor

Call transcripts

I'm sure this has been asked before. I called AT&T and they couldn't help. Is there any way to get/see call transcripts of conversations I have had?
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Professor

Re: Call transcripts

Not unless you've been recording the conversations yourself....which would be illegal unless you told the other party of your intentions. Think Privacy laws, man!

Message 2 of 5
Mentor

Re: Call transcripts


Jjerber wrote:
I'm sure this has been asked before. I called AT&T and they couldn't help. Is there any way to get/see call transcripts of conversations I have had?


Hey there Jjerber!  Apologies, but no it is not possible to recieve a call transcript from us for only we have access to such information for quality assurance.  If you had a bad customer service experience with us, then feel free to send us feedback by contacting us

Message 3 of 5
Contributor

Re: Call transcripts

So am I understanding what you just said correctly? Only AT&T has access to my personal conversations, but I do not?????
Message 4 of 5
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Expert

Re: Call transcripts


Jjerber wrote:
So am I understanding what you just said correctly? Only AT&T has access to my personal conversations, but I do not?????


your call to att support = yes the are recorded, but only att can access those for QA

 

your call to someone else = no they are not recorded, violation of the privacy act, called wiretaping, not available without a order from the controlling powers

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