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Call forwarding from a landline to iphone

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Call forwarding from a landline to iphone

I have a customer who has a iphone, area code 559, who call forwards his office number to his cell phone, but the call cannot connect when the forward option is active. His office number area code is 402 (Air Force base number). What could be the issue, his iphone settings or AT&T network? His co-workers, who also has iphones, are able to transfer the office phone to their long distance cell phones, he cannot.

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Re: Call forwarding from a landline to iphone


essgee33 wrote:

I have a customer who has a iphone, area code 559, who call forwards his office number to his cell phone, but the call cannot connect when the forward option is active. His office number area code is 402 (Air Force base number). What could be the issue, his iphone settings or AT&T network? His co-workers, who also has iphones, are able to transfer the office phone to their long distance cell phones, he cannot.



have them check with the phone administrator that they are actually allowed to forward a number and that they are allowed to make long distance phone calls from their desk phone. Current technology phone switched allow these to be set at the extension level. Sounds more like it is a restriction in the phone switch at the air force base.

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Re: Call forwarding from a landline to iphone

i am the phone switch administrator, and his phone is configured to call long distanace and forward landline calls to off base numbers, it's just his cell phone can't connect when the call forward option is active, others in his office can using their cell phone, but his iphone cannot. there is no problem at the AF level.  thanks

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Expert

Re: Call forwarding from a landline to iphone

Have you tried a hard rest back to factory defaults on the Iphone?

What is the message that is being played when a call comes in and fails to forward?

If the POTS phone is going to voice mail instead of transfering is the phone end user configured for RNA to voicemail?

What phone system is in use?

 

 

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