CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

I ordered the phone at 9am first person in the store October 7th. Wish they would have told me this in the week since I ordered. Every customer service rep has lied to me for a week. Telling me as long as the order was before 5:30 I would get it. And each time I asked if there is a problem with the iPhone 64gb white model. Each time I was lied to. Needless to say there is going to be heck to pay!

725 Views
Message 1 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


Rangu Valentine wrote:

I ordered the phone at 9am first person in the store October 7th. Wish they would have told me this in the week since I ordered. Every customer service rep has lied to me for a week. Telling me as long as the order was before 5:30 I would get it. And each time I asked if there is a problem with the iPhone 64gb white model. Each time I was lied to. Needless to say there is going to be heck to pay!


Or possibly they just gave you the most accurate information that they had available to them at the time.  Keep in mind that for something to be a lie not only does the information have to be wrong, the person giving it you you has to have known it was wrong.

Message 2 of 23
Teacher

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

If told what is deemed the "most accurate" information, which then turns out to be completely inaccurate you have been lied to--whether it was known as a lie at the time or not. Portraying anything as truth that is not in fact truth is a lie. The person giving the information represents AT&T and told the original poster something that was untrue. Whether they knew it or not is of no consequence. If, after almost a week, AT&T continued to tell the original poster something that is now revealed to be false, that's plain negligence. Hiding behind the "well we didn't know it wasn't true" claim is both lazy and ignorant.

Message 3 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


trav323 wrote:

If told what is deemed the "most accurate" information, which then turns out to be completely inaccurate you have been lied to--whether it was known as a lie at the time or not. Portraying anything as truth that is not in fact truth is a lie. The person giving the information represents AT&T and told the original poster something that was untrue. Whether they knew it or not is of no consequence. If, after almost a week, AT&T continued to tell the original poster something that is now revealed to be false, that's plain negligence. Hiding behind the "well we didn't know it wasn't true" claim is both lazy and ignorant.



No.  A lie is intentionally presenting a falsehood as a truth.  If the best information a CSR has turns out later to have been untrue, they didn't lie by giving you that information.  They honestly gave you the best information they had.  Lying requires intent, not just false information.

Message 4 of 23
Teacher

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

Incorrect again--a lie doesn't require intent--if you ask me for directions somewhere and I just pull directions out of nowhere, present them to you as truth, even though I don't know whether they're accurate or not--I may have given you the best information I had, that doesn't make it accurate. Fabricating something as truth is a form of lying. When someone submits a statement as truth without knowing whether it is true or not, then they are lying.  The CSR is an extension of AT&T, so either AT&T lied through the CSR or the CSR made something up--either way the original poster was lied to when they spoke with them.

Message 5 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

They are liars. There have been countless reports here on the forum of them giving other peoples tracking numbers just to get them off the phone.

Message 6 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


trav323 wrote:

Incorrect again--a lie doesn't require intent--if you ask me for directions somewhere and I just pull directions out of nowhere, present them to you as truth, even though I don't know whether they're accurate or not--I may have given you the best information I had, that doesn't make it accurate. Fabricating something as truth is a form of lying. When someone submits a statement as truth without knowing whether it is true or not, then they are lying.  The CSR is an extension of AT&T, so either AT&T lied through the CSR or the CSR made something up--either way the original poster was lied to when they spoke with them.


You are again incorrect.  The intent to deceive is the difference between being mistaken and lying.

 

Though I will say if they CSR did just make something up and present that as fact, that would indeed be a lie.  They would intentionally be presenting something that they had no reason to think was true as if it were.  On the other hand if the best information they had was that anyone ordering a phone by X time on Y date would get it by Z day and they relayed that information to customers, even if that information turned out to be false later it still isn't a lie.

 

As an example, John tells James that he will meet him at a specific place at a specific time.  James shows up, but John never does.  If John honestly planned on being there when he told James, even though later something happens to stop him from showing up, he didn't lie to James.  Only if he knew at the time he wasn't going to be there, or knew it was likely that he wouldn't make it but still said that he would, would it be a lie.

 

If the people giving the information to the CSRs knew it wasn't true at the time I'd accept that the OP (and the CSRs that passed on the info) was lied to.  However if the info they had was the best info available at the time, then no, they weren't lied to.  I know people like to play the blame game, and like to pretend that when things they don't like happen that it is someone's fault and even that it was done to them intentionally.  However despite that wish, it is still possible to be honestly mistaken.

Message 7 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


archermoo wrote:

trav323 wrote:

Incorrect again--a lie doesn't require intent--if you ask me for directions somewhere and I just pull directions out of nowhere, present them to you as truth, even though I don't know whether they're accurate or not--I may have given you the best information I had, that doesn't make it accurate. Fabricating something as truth is a form of lying. When someone submits a statement as truth without knowing whether it is true or not, then they are lying.  The CSR is an extension of AT&T, so either AT&T lied through the CSR or the CSR made something up--either way the original poster was lied to when they spoke with them.


You are again incorrect.  The intent to deceive is the difference between being mistaken and lying.

 

Though I will say if they CSR did just make something up and present that as fact, that would indeed be a lie.  They would intentionally be presenting something that they had no reason to think was true as if it were.  On the other hand if the best information they had was that anyone ordering a phone by X time on Y date would get it by Z day and they relayed that information to customers, even if that information turned out to be false later it still isn't a lie.

 

As an example, John tells James that he will meet him at a specific place at a specific time.  James shows up, but John never does.  If John honestly planned on being there when he told James, even though later something happens to stop him from showing up, he didn't lie to James.  Only if he knew at the time he wasn't going to be there, or knew it was likely that he wouldn't make it but still said that he would, would it be a lie.

 

If the people giving the information to the CSRs knew it wasn't true at the time I'd accept that the OP (and the CSRs that passed on the info) was lied to.  However if the info they had was the best info available at the time, then no, they weren't lied to.  I know people like to play the blame game, and like to pretend that when things they don't like happen that it is someone's fault and even that it was done to them intentionally.  However despite that wish, it is still possible to be honestly mistaken.


Look everything you say is moot because the Manager Raul just told me there is no shortage of white 64gb iPhone 4s. So..SOMEONE IS LYING.

Message 8 of 23
Teacher

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

A "lie" by defintion can mean "an inaccurate or false statement". Sorry, you're stlil wrong...
Message 9 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


trav323 wrote:
A "lie" by defintion can mean "an inaccurate or false statement". Sorry, you're stlil wrong...

{please keep it courteous}, the common theme for everyone I spoke with was "How can I get this person off my phone" They will say ANYTHING!

Message 10 of 23
Scholar

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

Archer - it's pointless. You are dealing with people who didn't get what they want and are now (to a degree understandably) venting about it. Let them vent.

 

In a few weeks they'll have their phones and you'll never hear from them again.

Message 11 of 23
Professor

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.

We will hear from them again.  Every dropped call, every time they have internet problems, don't get an email instantly, drop thier phone in water and expect at&t to give them a new one, and on and on.  They will post and complain about how bad at&t service is and how the guy next to them with a Blackberry (also on at&t) doesn't have problems, but it is still an at&t problem.  They will complain that the time travel app doesn't send them more than 5 years into the future.  They whine a lot.

Message 12 of 23
Scholar

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


FredW wrote:

We will hear from them again.  Every dropped call, every time they have internet problems, don't get an email instantly, drop thier phone in water and expect at&t to give them a new one, and on and on.  They will post and complain about how bad at&t service is and how the guy next to them with a Blackberry (also on at&t) doesn't have problems, but it is still an at&t problem.  They will complain that the time travel app doesn't send them more than 5 years into the future.  They whine a lot.


True, but they only do it en masse around launch time. In a few weeks we'll be back to the isolated gripe and moans (at least until the next phone comes out, when it will all start over again ... Smiley Happy)

Message 13 of 23

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


dww0311 wrote:

FredW wrote:

We will hear from them again.  Every dropped call, every time they have internet problems, don't get an email instantly, drop thier phone in water and expect at&t to give them a new one, and on and on.  They will post and complain about how bad at&t service is and how the guy next to them with a Blackberry (also on at&t) doesn't have problems, but it is still an at&t problem.  They will complain that the time travel app doesn't send them more than 5 years into the future.  They whine a lot.


True, but they only do it en masse around launch time. In a few weeks we'll be back to the isolated gripe and moans (at least until the next phone comes out, when it will all start over again ... Smiley Happy)


This might not surprise you, but I am unable to accept your irrelevant post as a solution.

Message 14 of 23
Scholar

Re: CSR on the phone telling me White 64gb is in short supply sorry please wait 28 days.


Rangu Valentine wrote:

dww0311 wrote:

FredW wrote:

We will hear from them again.  Every dropped call, every time they have internet problems, don't get an email instantly, drop thier phone in water and expect at&t to give them a new one, and on and on.  They will post and complain about how bad at&t service is and how the guy next to them with a Blackberry (also on at&t) doesn't have problems, but it is still an at&t problem.  They will complain that the time travel app doesn't send them more than 5 years into the future.  They whine a lot.


True, but they only do it en masse around launch time. In a few weeks we'll be back to the isolated gripe and moans (at least until the next phone comes out, when it will all start over again ... Smiley Happy)


This might not surprise you, but I am unable to accept your irrelevant post as a solution.


I would imagine not, considering that it was refering at least in part to you. Smiley Happy

Message 15 of 23
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support