I have been an ATT customer since 2008, and never had a problem until I moved last November 2011. Every month since November of last year, I called Att to complain. I have been having billing problems. I pay my bill every month. Every month, I call to have Att correct my bill. Evey month there are charges added to my account and have been disputing it. I made sure the last time I called ATT and spoke with Ken that my billing problems have been rectified. As was assured of that. Today, I was shocked to received a Collection letter from a Bay Area Credit Service LLC, a collection agency hired by Att, stating that my account now has been referred to collection agency for owing $25.04. How did that happen? I am very upset, mad and frustrated already. I am now ready to disconnect my service with Att. Please help.