12-14-2011 10:49 PM
My iphone got mutilated, long story.
Anyways, My brother can update his phone and is going to update to iphone 4.
Can he update the phone and give it to me in store without starting a new data plan, since I already have a data plan? And let them know he wants to UPDATE his phone, but give it to me and keep his old phone?
Or will we have to start a new data plan for the iphone 4, then cancel it and pay the 15$ (or whatever) for a month. Or would we be unable to cancel it?
12-15-2011 5:34 AM
12-27-2011 2:54 PM
I tried that and thought I could just switch SIM cards, wrong! I had to call ATT and they had to make sure all the SIM and IMEI numbers matched up. It wasn't that difficult and they got everything straightened out pretty quickly. They were even able to straighten out the data plans.
I did mine at Wal Mart. If you go to an ATT store they can probably make sure everything is good before you leave.
12-27-2011 3:56 PM
I would NOT recommend using WalMart. I had a huge problem when I needed to get an upgrade reversed recently. Long story short, I returned a phone to them after 2 days because I found the phone I thought I lost. It took them over 2 months to get everything straightened out and AT&T told me that they could do nothing because WalMart had their own separate system for upgrades and such. It sounds weird, I know, but this was the story from many, many CSRs.
I would look at Apple too, they handled my last upgrade in no time. I have had a few good experiences with AT&T stores but many more bad experiences with them. Not once have I had any trouble in an Apple store. They seem to really understand the concept of customer service (at least the Apple stores around me).
12-28-2011 6:31 AM
12-28-2011 8:57 AM
Yes your brother can upgrade to a iphone 4 or 4S and give it to you. just go to a AT&T store or apple to do this. i used my wife upgrade to get a 3GS at apple. apple activated the 3GS i put my sim card in to the 3GS and it was good t ogo.
so yes you can do this.
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!