If you pay your bill from the internet on your phone and you get the confirmation screen and everything .... IT MEANS NOTHING, unless you get the email confirming your payment.
I had the money, I "paid" my bill from my phone, then, a couple weeks later I got an email saying my bill was ready. I logged in to see the same bill I had already "paid" weeks ago. I had the on screen confirmation, but no official email confirmation. Apparently, that means they didn't get the payment. Unfortunately, I had assumed that the bill was paid and had spent some of the money needed for the bill. I paid what I could, as a disabled mother living off $800/month can, and almost had my phone shut off because of it.
Also, even though I had lowered my rate plan to a cheaper plan, they were still charging me the old higher price and the whole payment/non-payment fiasco, I was ready to leave along with my 7 other family members that i had convinced to join At&t back in 2003 & 2004.
One more issue and we are gone.. coming up on upgrade time fro me and a couple of my family members and in 2 days I get my next bill in 2 days. The bill had better have a credit for when I changed my plan and our upgrades better go smoothly or they are going to loose 7 very loyal customers and we will make sure every one knows all the issues we have had over the years and there have been many, but as I said we are very loyal. However, we've had it now
I literally HATE ATT, they are full of lies and I've only had them for 2 months and my bill is $200 close to $300 each time. My bill was only 160 at Comcast so where is this big savings I was supposed to be getting when I switched. I was at home minding my own business when ATT representative called me and convinced me to switch..BAD mistake,
I'm switching back Tomorrow morning, I can't take this nor can I afford it!!
I understand where you are coming from. I was an AT&T customer for about 10 yrs. I moved to a location where AT&T could not provide service and cancelled my contract, paid the account off and paid the cancellation fee... That started 10 months ago. Over the past 10 months AT&T refuses to cancel my account appropriately. They overcharged me on the cancellation fee and keeps stating that there's a balance due on the account. I've faxed proof of payments, had my bank fax proof of payments and today, I just got another bill from AT&T stating I owe them a ridiculous amount of money which is inconsistent. 2 months ago I even had then start ANOTHER investigation on the account and got ANOTHER case number and written and verbal verification that I need not do anything unless I am called with a result from the investigation. That call was supposed to come by 4/12/11. It never came therefore in written and verbal understanding, I owed nothing... However, the bill I received yesterday states my account is overdue. I can't even look up my account because it states online that my account no longer exists... however it's somehow still incurring charges.
Needless to say I have an attorney on standby and I nor my family will NEVER become AT&T customers again!!!
Good luck with your case!!! Know you're not the only one who has found AT&T to be incompetant in fixing their mess ups.