12-08-2011 5:52 PM
What ATT is doing is outright theivery in my opinion. I cancelled my service on 11/10/11, confirmed cancellation and I thought all was fine. On 12/1, they took $$$ right our of my bank account as a prepayment. The billing cycle was for 11/7-12/6. I called them up thinking this must have just been a mistake, but oh no, they said they are charging me the full amount even though the phone was only in use for 3 days. What is that!?!?! No proration. Just automatically take money out of my account even though I had cancelled service?? Really? So, is it legal for them to do this?
So, to recap, they took money out of my account to pay for services I never received (27 days worth) without my consent. Hmmm, but yeah, I think that is the definition of stealing...anyone disagree?
If ATT even looks at these posts, then please understand that I never ever want to hear from you again. You have lost a customer for life!!! At this point, I don't even care about the money, but the principle of this is what I care about. Stealing is a sin and I won't ever be a party to that.
12-08-2011 9:08 PM
12-09-2011 12:33 AM
IF you had read your terms of service, it plainly states that AT&T will NOT prorate final month's service (as in the terms of service of almost all of the wireless providers). You should have cancelled 3 days sooner.
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