06-01-2011 6:38 PM - last edited on 06-01-2011 7:01 PM by scoobydoo
Title says it all. I logged onto my account to pay my bill when I noticed that a $20 outstanding charge was showing past due. I spoke to customer service last month and it was suppose to be credited. I knew I was going to have to call ATT so I shut the browser down and moved onto some other bills. When I logged back onto ATT later the first page that popped up was a payment confirmation page. About a second latter I received an email confirmation of payment. I never authorized payment and I'm not on autopay. I never went past the first account page.
What The [word filter evasion]
I really want a good explanation on how this can happen. The bill was not even due for 5 more days. Can ATT automatically process a payment because it showed $20 past due just for logging onto your account?
06-02-2011 3:05 AM
06-11-2011 12:20 PM
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