09-13-2009 3:34 PM
Does anyone have any idea why AT&T thinks I'm roamin internationally when I live in Kansas.
I have received this line in an email from a rep after I sent in a trouble ticket:
We show under your unbilled data usage that data was used in the Island of Turks and Caicos. These data charges along with accessing your voicemail are valid charges.
Data roaming has never been turned on. I don't know where the Island of Turks or Caicos is. It seems that whenever I may be "off-network" (even though I'm in the middle of their preferred area) it may be thinking I'm over seas.
Has anyone seen this before? I've read stories online of people being charged for intl rates when they were on a cruise or in line for a cruise on a USA dock, but neither of these situations apply to me. The closest I've been to the coast in the last two months is Orlando.
Any help is appreciated.
09-13-2009 6:42 PM
Hi, the Turks and Cacos are a Caribbean Island chain:
Look closely at your bill, were there local charges that occurred at nearly the same time. How much are we talking about? In litigation, we have forced ATT to provide information about what cell tower a person's phones were at a particular time. If you push the matter hard, you can force them to provide these reports. You'll have to get to their legal compliance division and may even have to invoke your right to arbitrate to force them to fork over this data.
Getting this information is really pulling teeth. Read this forum as an example:
I attended a seminar in New Mexico where an attorney battling ATT got the data out of them after numerous denials that the information was available. If you are fighting a $5,000 roaming bill, it might be worth it. It is probably not worth it for $300.
09-14-2009 6:24 AM
After a few calls to customer service, they have reported that it is a problem in billing and a hardware issue with their towers. They removed the charges. I just hope that this doesn't happen again.
Thank you for your reply and link. I read both and just hope that I don't have to fight them as other individuals have had to.
09-14-2009 2:39 PM
09-15-2009 8:15 AM
10-02-2009 8:41 AM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!