Helpful Links

Backflip Calling Issue


Backflip Calling Issue

This may seem confusing but I need help. When I place a call the screen goes black not allowing me the option to end the call, turn on the speakerphone or use the keypad during the call. The same thing happens after I press the answer button on an incoming call.


But the catch is the phone allows me to use the buttons when I have headphones in the 3.5 mm jack. This is confusing to me and I do not have the TTY mode on or anything.


I need help solving the problem so that I do not have to have headphones in the phone to be able to end the call or use the phone during a call. Please help

Message 1 of 2

Re: Backflip Calling Issue

The screen will timeout when on a call requiring you to press the power key to wake it up.

Message 2 of 2
Share this topic

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support