BLACKBERRY BOLD 9900 UPDATE ERRORS OS?

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BLACKBERRY BOLD 9900 UPDATE ERRORS OS?

I received a message to update my Operating System to 7. something.  I proceeded to this and it goes to back up my data and then the phone seems to freeze at 11%.  I took out the battery also after about one hour and still the same.  What is going on here?  My phone is unusable now.  Thank you. 

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