BB 9800 Slider/Torch

Teacher

BB 9800 Slider/Torch

any info when this will be released to/by ATT? need to pickup 3 for the family;  thanks;

Message 1 of 31 (8,054 Views)
JSY
Scholar

Re: BB 9800 Slider/Torch Problems

I haven't had as many issues as some of you have, but I do notice the OS just pausing for a few seconds sometimes that I find annoying - especially when I'm opening up something from the Social Feeds screen.  The other thing I wish is the messages screen - there should be a way to set the list so that each email takes one line - like I had on my Bold.  I get way too many e-mails and would like to see more of them on the screen.  I am using the Bold 9000 case which works well - the magnet in the case will put the phone to "sleep" mode if you face the screen toward the back of the case.  But these are the only things I've noticed so far.  Everything else has been fine (so far) and I do like the phone - but it takes getting used to from my Bold.  I am not able to speed through my emails like I was able to on my Bold.

Message 16 of 31 (3,546 Views)
Tutor

Re: BB 9800 Slider/Torch Problems

 

 

DO NOT RESTORE SETTINGS OR SOFTWARE DATA FROM YOUR OLD BLACKBERRY, THIS DAMAGE THE TORCH SOFTWARE, INTERNET ACCESS AND MANY THINGS .

CHOOSE ONLY TO RESTORE THE CONTACTS, MESSENGER, MEMOS, CALENDARS AND EMAILS...

I WAS TODAY IN A AT&T STORE TODAY  RETURNING  MY  NO WORKING PHONES ABOUT 2 HOURS AND WE DISCOVER THAT DOING THE  PHONE RESTORE CHANGE  CAUSE THE PROBLEMS!!!

Message 17 of 31 (3,510 Views)
Tutor

Re: BB 9800 Slider/Torch

Hjdcah- How did you only pay $99??? I finally had my upgrade today and didn't recieve a discount. I got the torch for $199 with $15 for next day shipping.

Message 18 of 31 (3,351 Views)
Teacher

Re: BB 9800 Slider/Torch

when the site came up at 4 AM last thursday it had that discount on it along with free over night shipping; but in the morning there was confusion on the site when tracking the order so we went to the local store with no lines and they reordered it for me with the same discountsl

Message 19 of 31 (3,333 Views)
Teacher

Re: BB 9800 Slider/Torch

since i have another phone available for an upgrade i just went to see if it was still the same deal but it was not; it was 199 and no free overnight shipping;  i guess i lucked out last week on an earlybird special lol;

Message 20 of 31 (3,331 Views)
Teacher

Re: BB 9800 Slider/Torch

FYI:  its half the price at walmart and amazon (and others) and att corporate WON'T MATCH!!!!!!!!!!!

Message 21 of 31 (3,880 Views)
Tutor

Re: BB 9800 Slider/Torch Problems BIS loses connection

BIS loses connection when leaving a wifi network on 9800 

I've been without BIS for over 3 hours now since i've left my house this morning.  It happens everyday and is getting worse.  Sometimes I lose it for 5 minutes, but 3- 6  hours is ridiculous!  I'm still connected to 3G.  I can talk on the phone and I can use the browser for internet.  But i can't get my work emails and my apps don't work.  I tried resending my service books...nothing.  I turned on and off all my services on the phone...nothing.  I run the connection diagnostics and it says Blackberry Registration: No.  I updated to the latest leak .161 and that didn't help.  This is so frustrating!!!!   I found numerous others are encountering the same issue, so I don't think exchanging the device is going to help.  Someone from Blackberry and AT&T please fix this!!!  This is a serious issue!

Message 22 of 31 (3,730 Views)
Contributor

Re: BB 9800 Slider/Torch Problems BIS loses connection

Any feedback on this issue??  A wipe restores connectivity to AT&T BIS server, but I have had to do it twice in one week very annoying.  I have not used WiFi because that seems to be one of the causes of the problem.

Message 23 of 31 (3,542 Views)
Contributor

Re: BB 9800 Slider/Torch Problems BIS loses connection

This all makes more sense now... it appears that the problem is the WiFi.  I used my WiFi in bed before falling asleep to set up my Visual Voicemail, and this morning I realized I wasn't connected to the BIS.

 

Hope they fix this.

Message 24 of 31 (3,398 Views)
Contributor

Re: BB 9800 Slider/Torch Problems BIS loses connection

The problem with AT & T Torch is the AT & T network for sure not the Blackberry Torch I have been on the phone with the network techs at AT & T and they had me on the phone with RIM, RIM and I went thru all kinds of tests. The Torch works fine on my WIFI and all other WIFI's, the problem is when you turn off the WIFI the AT&T network does not connect the BIS. It is not a RIM problem it is the AT & T network that has the problem I hope some lawyers old there file a class action suit against AT & T to get them off their butts to fix the problem with the network. Just to clarify the problem

 

Mobile Network Box is checked and WIFI Box is checked the BIS says WIFI and the phone works fine

 

uncheck the WIFI box and the BIS says not connected so no data, no email, no visual email, no text msgs

 

recheck the WIFI Box and everything works again so how can it be the hardware it is a software issue in the AT & T network so AT & T get your head out of the sand

 

 

Hey maybe if everybody with a torch returns the phones to AT & T they will do something to fix the problem

 

RIM says it is a Network issue not a phone hardware or software issue

 

 

 

 

Message 25 of 31 (3,342 Views)
Professor

Re: BB 9800 Slider/Torch Problems BIS loses connection

 


n5374f wrote:

The problem with AT & T Torch is the AT & T network for sure not the Blackberry Torch I have been on the phone with the network techs at AT & T and they had me on the phone with RIM, RIM and I went thru all kinds of tests. The Torch works fine on my WIFI and all other WIFI's, the problem is when you turn off the WIFI the AT&T network does not connect the BIS. It is not a RIM problem it is the AT & T network that has the problem I hope some lawyers old there file a class action suit against AT & T to get them off their butts to fix the problem with the network. Just to clarify the problem

 

Mobile Network Box is checked and WIFI Box is checked the BIS says WIFI and the phone works fine

 

uncheck the WIFI box and the BIS says not connected so no data, no email, no visual email, no text msgs

 

recheck the WIFI Box and everything works again so how can it be the hardware it is a software issue in the AT & T network so AT & T get your head out of the sand

 

 

Hey maybe if everybody with a torch returns the phones to AT & T they will do something to fix the problem

 

RIM says it is a Network issue not a phone hardware or software issue

 

 

 

 


n5374f, thanks for that ifo. I just bought the Torch for my wife and when she uses WiFi, I will know how to get BIS back.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 26 of 31 (3,322 Views)
Scholar

Re: BB 9800 Slider/Torch

I bought a BB 9700 shortly before the Torch came out...knowingly.  Now a month out from the Torch release, was my choice a smart one?  I've never missed touchscreen and I'm not a fan of moving parts, so the Bold seems like the perfect phone to me, and with BBOS6 coming out eventually for the Bold it didn't seem like a big deal to wait 18 months for all the problems with the Torch to be ironed out.

Message 27 of 31 (3,249 Views)
Professor

Re: BB 9800 Slider/Torch

If you're not into social networking or game playing, then your bold will be fine. The Torch is a combination of the main purpose of a BB and an iPhone with its better access to the social scene, touch screen, apps and the like. My wife is very happy with her Torch and there haven't been any problems with it...yet.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 28 of 31 (3,233 Views)
Contributor

Re: BB 9800 Slider/Torch Problems BIS loses connection

[ Edited ]

This is a very seious problem.

It needs to be addressed asap.

I have had the happen twice to me, I really don't enjoy wiping my device.

RIM & AT&T get it together or someone will file a class action suit, stating that u knowingly sold the phone with this problem.

NOW!

Message 29 of 31 (2,607 Views)
Highlighted
Professor

Re: BB 9800 Slider/Torch Problems BIS loses connection

From the crackberry.com forum:

 

"Disabling APN settings seems to have solved this problem for me. It has been four or five days, and I have reinstalled all the apps and done all the things I suspected of triggering the problem. As a bonus, it fixed Google Sync, which had also been causing constant problems (freezing me out of options and failed syncs), and which I suspected was one of the apps that was triggering BIS to tank. Meanwhile, I have not run into a single app that requires APN."

***************************

From another member:


"I don't know why, I don't know how; but changing this one setting - and only this one setting - has fixed this problem for me. I suspect it may have to do with some legacy code on AT&T's network."

 

Let us know if this works.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 30 of 31 (2,584 Views)
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