Auto Pay Interrrupted

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Auto Pay Interrrupted

I have had auto pay for wireless for many months. ATT did not exercise the payment plan in January and I received a pay-now-or-service-will-be-dropped notice. Auto pay worked fine for the December bill.  After such a long time with auto pay, why did this happen?

Message 1 of 6 (370 Views)
Employee

Re: Auto Pay Interrrupted

Glitch in the matrix? Things happen, you weren't charged so you should have three balance available, and UT can be set up again easily
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (366 Views)
Expert

Re: Auto Pay Interrrupted


artim1 wrote:

I have had auto pay for wireless for many months. ATT did not exercise the payment plan in January and I received a pay-now-or-service-will-be-dropped notice. Auto pay worked fine for the December bill.  After such a long time with auto pay, why did this happen?



Might want to call the custoer service at who ever your autopay is set up with and see if there was an issue on that side. If you use a credit card and you just recieved a new one you may have to reset the payment method with the new experiation date

Message 3 of 6 (361 Views)
Contributor

Re: Auto Pay Interrrupted

As JFizDaWiz said, it is likely a simple glitch-happened to me as well, I called right away, customer service could see no reason why it would have happened and sad sometimes it just happened, as all systems have glitches. They fixed it and next time I was back on auto pay but I did not get a bill. I prefer paper bills for phone, and it took them a few times to get the paper bill coming again.
Message 4 of 6 (355 Views)
Scholar

Re: Auto Pay Interrrupted

have you recieved a replacement credit card or debit card they do expire and att is not updated automatically

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 5 of 6 (354 Views)
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Former Community Manager

Re: Auto Pay Interrrupted


artim1 wrote:

I have had auto pay for wireless for many months. ATT did not exercise the payment plan in January and I received a pay-now-or-service-will-be-dropped notice. Auto pay worked fine for the December bill.  After such a long time with auto pay, why did this happen?


This is rather unusual and I'm not sure why an autopay would stop working all of a sudden. 

 

Were there any changes made to the account at all?

 

If you'd like, I can have someone give you a call to make sure your billing is set up properly. Just send me a private message with your name, account number, phone number and the best time to contact you.


To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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