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Posted Mar 24, 2011
2:59:40 PM
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Atrix - Do you need a new SIM card?

I have a new SIM card and am hearing very conflicting reports about the need for a new SIM card to get the "4G" data speeds. I am using my old SIM from a previous iPhone 3GS. I'm getting very slow data speeds even though the icon on my phone is showing  an "H+" connection. Do I need a new SIM card?

 

What does the "H+" icon mean. Does it just show all of the time, or is it only supposed to show when I'm on the faster "+"  network?

I have a new SIM card and am hearing very conflicting reports about the need for a new SIM card to get the "4G" data speeds. I am using my old SIM from a previous iPhone 3GS. I'm getting very slow data speeds even though the icon on my phone is showing  an "H+" connection. Do I need a new SIM card?

 

What does the "H+" icon mean. Does it just show all of the time, or is it only supposed to show when I'm on the faster "+"  network?

Atrix - Do you need a new SIM card?

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Mar 24, 2011 3:24:18 PM
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at this tine they are no 4G sim cards. the atrix uses a standard SIM and the 4G provisioning is done on the server side for your phone. LTE devices will need a new SIM card

at this tine they are no 4G sim cards. the atrix uses a standard SIM and the 4G provisioning is done on the server side for your phone. LTE devices will need a new SIM card

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 24, 2011 6:46:48 PM
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Thanks. It's good to have the clarification.

 

Speaking of LTE, I saw something on the Motorola forum that was interesting. A man posted that before he bought his Atrix, ATT had assured him that when they roll out ATT's LTE network, that the Atrix will support it. Is this true?

Thanks. It's good to have the clarification.

 

Speaking of LTE, I saw something on the Motorola forum that was interesting. A man posted that before he bought his Atrix, ATT had assured him that when they roll out ATT's LTE network, that the Atrix will support it. Is this true?

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Mar 24, 2011 6:50:33 PM
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One more question, then. Are all Atrix phones provisioned for  the present "4G" - even if you continued your unlimited data plan? TIA. 

One more question, then. Are all Atrix phones provisioned for  the present "4G" - even if you continued your unlimited data plan? TIA. 

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Mar 26, 2011 7:26:25 AM
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artbytes wrote:

One more question, then. Are all Atrix phones provisioned for  the present "4G" - even if you continued your unlimited data plan? TIA. 


The Atrix is not an LTE phone and never will be because it does not have the hardware requirement. Any Atrix phone will work on the unlimited plan, but it must be properly provisioned to use the new APN that is on the phone, which requires a different coding in the system.


artbytes wrote:

One more question, then. Are all Atrix phones provisioned for  the present "4G" - even if you continued your unlimited data plan? TIA. 


The Atrix is not an LTE phone and never will be because it does not have the hardware requirement. Any Atrix phone will work on the unlimited plan, but it must be properly provisioned to use the new APN that is on the phone, which requires a different coding in the system.

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Mar 26, 2011 10:41:29 PM
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Thanks.

 

I'm not getting very fast speeds with either upload or download. The icon on my phone says "H+", if that means anything.

 

How would I know if my phone is provisioned properly to use the new APN on the phone? I'm just wondering that if my speeds are not what they should be, if perhaps my phone is not provisioned properly.

Thanks.

 

I'm not getting very fast speeds with either upload or download. The icon on my phone says "H+", if that means anything.

 

How would I know if my phone is provisioned properly to use the new APN on the phone? I'm just wondering that if my speeds are not what they should be, if perhaps my phone is not provisioned properly.

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Mar 27, 2011 6:26:16 AM
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artbytes wrote:

Thanks.

 

I'm not getting very fast speeds with either upload or download. The icon on my phone says "H+", if that means anything.

 

How would I know if my phone is provisioned properly to use the new APN on the phone? I'm just wondering that if my speeds are not what they should be, if perhaps my phone is not provisioned properly.


It is unlikely you are not properly provisioned, unless you bought the phone off contract or through another line. You can log on to OLAM and check for yourself or call customer service to make sure. H+ means you could be on either 3G or HSPA+ if the backhaul upgrades have been completed in your area. Because the upload speed on the your device is capped, it is affecting overall speeds. Do you know what kind of speeds you are getting? Once the upcoming firmware update comes through, you should see a jump in speeds, but I have a feeling it will still fall short of the advertised speeds. Currently with my Inspire, I'm getting peak download speeds of just over 3000 kbps and peak upload speeds of 390 kbps. Last I checked, I was told the backhaul upgrades in my area were 90-95% complete. Without the upload cap, I should be seeing download speeds of 5000-6000 kbps. I doubt the upload speed being capped is creating enough increased latency to affect download speeds that bad. It is unlikely I will see those kind of projected speeds, but a fix for the upload and a bump in the download would do me just fine.


artbytes wrote:

Thanks.

 

I'm not getting very fast speeds with either upload or download. The icon on my phone says "H+", if that means anything.

 

How would I know if my phone is provisioned properly to use the new APN on the phone? I'm just wondering that if my speeds are not what they should be, if perhaps my phone is not provisioned properly.


It is unlikely you are not properly provisioned, unless you bought the phone off contract or through another line. You can log on to OLAM and check for yourself or call customer service to make sure. H+ means you could be on either 3G or HSPA+ if the backhaul upgrades have been completed in your area. Because the upload speed on the your device is capped, it is affecting overall speeds. Do you know what kind of speeds you are getting? Once the upcoming firmware update comes through, you should see a jump in speeds, but I have a feeling it will still fall short of the advertised speeds. Currently with my Inspire, I'm getting peak download speeds of just over 3000 kbps and peak upload speeds of 390 kbps. Last I checked, I was told the backhaul upgrades in my area were 90-95% complete. Without the upload cap, I should be seeing download speeds of 5000-6000 kbps. I doubt the upload speed being capped is creating enough increased latency to affect download speeds that bad. It is unlikely I will see those kind of projected speeds, but a fix for the upload and a bump in the download would do me just fine.

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Mar 27, 2011 3:11:42 PM
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The Atrix and Inspire do not have HSUPA enabled at this time, thus the reason for slower speeds.

 

Using 3gppp release 5, and not using 6 at this time slows the upload at 384kbps.  Downloads can reach up to 12 with backhaul and correct software and optimal conditions.

The Atrix and Inspire do not have HSUPA enabled at this time, thus the reason for slower speeds.

 

Using 3gppp release 5, and not using 6 at this time slows the upload at 384kbps.  Downloads can reach up to 12 with backhaul and correct software and optimal conditions.

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Mar 27, 2011 9:49:56 PM
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Thanks for your help. So, I'm to understand that the firmware update will remove the cap on our speeds and give us HSUPA - Yes? Is that the firmware update the is coming in April?

Thanks for your help. So, I'm to understand that the firmware update will remove the cap on our speeds and give us HSUPA - Yes? Is that the firmware update the is coming in April?

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