At& T adding people into contract with out any information

Contributor

At& T adding people into contract with out any information

Hi,

I am using at&t more then a year as a prepaid customer, i went to store and asked for non contract postpaid.. they did changes and went well for 2 months.

30 days back i went to store for corporate disocunts and with out my knowledge they added me into 2 yrs contract. i called customer service and no use from them, they say we can revert the account back...

Help me to get out from this problem

Message 1 of 3 (261 Views)
Former Community Manager

Re: At& T adding people into contract with out any information

I'm sorry your service wasn't set up as you expected. 

 

Did you get a new phone at a discounted price when you switched to post paid service? If so, a contact is required for that. 

 

I'd be happy to have someone give you a call to review your account, but I cannot guarantee that we'll be able to make any changes.

 

If you'll please send me a private message with your name, account number, phone number and the best time to contact you; I'll have a member of our team give you a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 3 (257 Views)

Re: At& T adding people into contract with out any information

Sounds to me like you went to add a discount to your account, which adding a discount requires you to be under contract. if you are not a contract  you are required to accept a 2 year contract in order to be eligible for a discount.

Message 3 of 3 (235 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.