I have an Arris telophony modem and a netgear router. i set the router mtu size to 1492. now finally all lights are solid except for the computer b/c i dont have a computer set up to it. Still it is not showing up on the phone. i called time warner and had them do a reset of the arris (this is necessary for it to recognize new hardware and cant be done in house due to the battery backup) i unplugged and plugged the netgear back in. unplugged the mcell and plugged it back in. still nothing, can sombody please help?