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AppleCare for the iPhone???

Professor

Re: AppleCare for the iPhone???

I wouldn't buy the Applecare for an extended year if you plan on doing two things:

 * Buying the next iPhone 3G product (4G network if it exists in the next few years and Apple joins in)

 * Moving off the iPhone to a different phone product if it entices you more (like Windows Mobile if they get their acts together).

Message Edited by josephz2va on 07-11-2009 02:50:12 PM
Message 16 of 35
Mentor

Re: AppleCare for the iPhone???

Applecare is huge waste of money imho. It gives you a year extra coverage of manufacturer defect...nothing for accidental damage. Stats show out of all the smart phones, the iphone has the LEAST amount of manufacturing defects. However, it is the HIGHEST for accidental damage claims. I paid $96 for a square trade warranty that covers both manufacturer's defects and accidental damage ($50 deductable) for 2 years. Yes, it is a 5 day turn around for repairs but I talked an ATT guy at the ATT store and they said I could just swap my SIM card into a temp phone while I get it fixed.
Message 17 of 35
Scholar

Re: AppleCare for the iPhone???


smakdown61 wrote:
I paid $96 for a square trade warranty that covers both manufacturer's defects and accidental damage ($50 deductable) for 2 years. Yes, it is a 5 day turn around for repairs but I talked an ATT guy at the ATT store and they said I could just swap my SIM card into a temp phone while I get it fixed.


Who is that warranty through? I may opt for that when I finally get my iPhone
Message 18 of 35
Scholar

Re: AppleCare for the iPhone???

I bought AppleCare because it covers battery replacement. AppleCare= $69. Battery replacement = $79 + s&h. Seemed like a no-brainer as I've never had a cell phone battery that lasted even one year. But this one is still good after more than 18 months.

There is the unlimited telephone support from Apple. Other components can fail during two years, so I still think it made sense to get this coverage. If my phone doesn't have any defects, I still have gotten plenty of help over the phone.

Message 19 of 35
Mentor

Re: AppleCare for the iPhone???

It's through squaretrade. They have an A+ under the BBB. It also covers the battery as well.
Message 20 of 35
Guru

Re: AppleCare for the iPhone???


Myrtlemaye wrote:
I bought AppleCare because it covers battery replacement. AppleCare= $69. Battery replacement = $79 + s&h. Seemed like a no-brainer as I've never had a cell phone battery that lasted even one year. But this one is still good after more than 18 months.

There is the unlimited telephone support from Apple. Other components can fail during two years, so I still think it made sense to get this coverage. If my phone doesn't have any defects, I still have gotten plenty of help over the phone.


 

Apple is notorious for having huge battery problems so I opted for the Applecare as well.  I figure it will pay for itself.  The silence switch broke off my iphone, I walked into an Apple store and walked out with a new iphone in less then 10 minutes. They just swapped out the phone.  That beats waiting for 5 days. 5 days is a long time without my iphone!  I bought the otterbox defender to help prevent other types of damage such as dropping it and I am very careful where I put my phone.  After nearly 20 years of having cell phones, I have NEVER lost/misplaced/dropped my phone, except in my house.

Message 21 of 35
Guru

Re: AppleCare for the iPhone???


smakdown61 wrote:
Applecare is huge waste of money imho. It gives you a year extra coverage of manufacturer defect...nothing for accidental damage. Stats show out of all the smart phones, the iphone has the LEAST amount of manufacturing defects. However, it is the HIGHEST for accidental damage claims. I paid $96 for a square trade warranty that covers both manufacturer's defects and accidental damage ($50 deductable) for 2 years. Yes, it is a 5 day turn around for repairs but I talked an ATT guy at the ATT store and they said I could just swap my SIM card into a temp phone while I get it fixed.

 

So you basically have to pay $100 initially and then $50 for each instance.  So, when the silence switch broke off my phone, I would have to send in my iphone, pay $50 and wait 5 days when I can go into the Apple store, pay nothing and walk out in 10 minutes with a new one. Talk about a huge waste of money.  But to each their own.

 

 

Message Edited by Facci on 07-12-2009 09:59:51 AM
Message 22 of 35
Mentor

Re: AppleCare for the iPhone???

Your problem was a manufacturing defect covered under apple's warranty.Try doing that after the initial one year warranty is up and see what happens. Or try walking in there with a cracked screen and see what they say. Last time I checked people were reporting Apple charging $250 to replace the screen.
Message 23 of 35
Guru

Re: AppleCare for the iPhone???


smakdown61 wrote:
Your problem was a manufacturing defect covered under apple's warranty.Try doing that after the initial one year warranty is up and see what happens. Or try walking in there with a cracked screen and see what they say. Last time I checked people were reporting Apple charging $250 to replace the screen.

 

That's why I purchased the Applecare which covers me for 2 years of manufactures defects.  I don't need to walk in there with a cracked screen because I use very good care with my possessions including my iphone.  I have had PDA/smartphones for the last 8-10 years and have NEVER damaged my screen much less the rest of the phone.  Actually, I take such good care of my phones that after a year or 2 I usually end up selling it on Ebay and making most of my money back and sometimes making more than I paid for it.  I have had my iphone now since August '08 and it still doesn't have a scratch on it. When I'm out I always keep a case on it.  If you want to use Squaretrade, good for you but you say that Applecare is a waste of money and I say Squaretrade is a waste of money.  That's my opinion.

 

Message 24 of 35
Mentor

Re: AppleCare for the iPhone???

Except my opinion is based on statistical data. Not to mention the squaretrade warranty also covers all of the same manufacturing defects for that 2nd year as well as accidental for only $30 more. I guess it depends on the general use. I take extreme good of my equipment as well, but I have extra risk involved since I use the phone for business on job sites. I had a moto Q that received a broken screen from a piece of falling equipment when I was on site a few years ago. I also take it to the lake and use it as a marine navigator. So yeah, for people that keep it locked up all the time or sit at a desk all day squaretrade is worthless, but for someone like me that literally takes it EVERYWHERE where there is high risk involved for accidents, its more than worth it.
Message 25 of 35
Guru

Re: AppleCare for the iPhone???


smakdown61 wrote:
Except my opinion is based on statistical data. Not to mention the squaretrade warranty also covers all of the same manufacturing defects for that 2nd year as well as accidental for only $30 more. I guess it depends on the general use. I take extreme good of my equipment as well, but I have extra risk involved since I use the phone for business on job sites. I had a moto Q that received a broken screen from a piece of falling equipment when I was on site a few years ago. I also take it to the lake and use it as a marine navigator. So yeah, for people that keep it locked up all the time or sit at a desk all day squaretrade is worthless, but for someone like me that literally takes it EVERYWHERE where there is high risk involved for accidents, its more than worth it.


First off, stats mean nothing, I am not a stat. Maybe those people have an iphone issued by their employer, which most people don't care about their employers property. Like I have a phone issued by my department and it gets beat up and scratched, I don't care that much.  Please post a link to these stats that you speak of. Secondly, I take my iphone EVERYWHERE with me as well. I am an officer and am in and out of the car many times a day, 12 hours a day, no matter what I'm doing, rain or shine my phone is with me. So I am not just sitting at a desk.

 

So you have to pay ANOTHER $30 to cover the 2nd year that the Applecare includes plus the $50 deductible.  Like I said, over the last 8-10 years of owning high end, expensive phones, I have NEVER had to have a phone repaired or replaced due to damage.  Some of these phones I've paid anywhere up to $500-$600 and have never become one of your statistics and have never purchased any kind of insurance on any of these phones.  This was the first time buying any type of insurance/extended warranty and only did that because of the bad reputation Apple has for their batteries.

Message 26 of 35
Mentor

Re: AppleCare for the iPhone???

So for those 8-10 did you ever own a phone where the front was a glass 4 in. x 2 in. touchscreen? Glass cracks much easier than plastic fyi.

 

So if I used your theory I guess I should cancel my car insurance because I've never gotten into an accident and I'm a very defensive driver....nevermind the other drivers on the road or ACCIDENTS that can happen that I have no control over. Same should go for my homeowners insurance too right?

Message Edited by smakdown61 on 07-12-2009 10:46:45 AM
Message Edited by smakdown61 on 07-12-2009 10:47:11 AM
Message 27 of 35
Guru

Re: AppleCare for the iPhone???

All mine that I can remember have been touchscreens and I'm sure at least 1 was glass. Did you know that plastic scratches easier than glass and also wears a lot faster too?

Please provide a link to these statistics that you spoke of. I can't find them.
Message 28 of 35
Scholar

Re: AppleCare for the iPhone???

Obviously, extended warranties are profit centers. Apple wouldn't offer this program if the stats weren't in their favor, and neither would Squaretrade or any other company. None of them are in business for altruistic reasons.

Squaretrade's site is interesting and it might be something I would want to look into for other things, but when it comes to Apple products, I think I will stick with Apple for warranty. Third party warrantors have a reputation for finding a way not to cover whatever the problem might be, as well as just disappearing. Apple's Geniuses and store managers have discretion and usually come down in favor of the customer if there's a question. There have been several instances of Apple replacing out-of-warranty parts because a problem didn't show up right away.

There's been a lot of talk about loyalty on this board. Apple has treated me well over the years. They have earned my loyalty. If I have a choice of paying a few dollars more to buy from Apple or getting a better price from someone else, I'd just as soon give my business to the company that has shown they really care about repeat business.

If I could buy insurance against breakage, theft or loss for a reasonable amount, I might. I have certainly dropped my iPhone on the sidewalk and other hard surfaces enough times. It has gotten rained on a few times, and had water spilled on it. I also once dropped it at night on a downtown sidewalk without realizing it. It was not only undamaged, but the person who found it tracked me down to return it. (Somebody is watching out for me.)

I wish the headset and charging cable were covered for ordinary wear-and-tear under the warranty. I have replaced those several times at my own expense.

Message 29 of 35
Mentor

Re: AppleCare for the iPhone???

I think $96 + $50 deductable for accidental claims is a great deal. I've researching every other place to get accidental insurance including homeowners and the lowest deductable I found was $250. Squaretrade has an extremely good reputation with the iPhone and other products. Obviously, I would prefer to get something through apple but they don't offer accidental which is where most of the issues happen. I'm sure the apple store will be reasonable to small things like physical button going bad etc... but I can guarantee if you walk in there with a cracked screen you will be <masked vulgarity> (confirmed this with someone I know who works at an apple store). Lile I said before, you be as OCD careful with it (Monk style) but there are events that you have no control over, much like driving a car or owning a home. Its called protecting your investment.
Message Edited by Helmsman on 07-12-2009 05:09:38 PM
Message 30 of 35
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