06-21-2012 5:41 PM
06-22-2012 6:22 AM
06-23-2012 10:13 AM
I preordered on the 6th with an ETA "on or before June 21st"
Called BestBuy, they told me Samsung pulled back the shipment. Rumor has it they won't be getting any in the store until July 11th.
Called Samsung, they have no idea, told me to call AT&T.
Called AT&T and the CSR said the new ETA is Monday the 25th.
AT&T still doesn't know how to manage releases. Why was there no preparation? Why was there no contact with your customers? Why did I have to call 3 different companies to get 3 different answers?
Are you hearing this AT&T? You need to do better.
Fix this. Explain this. And most of all, apologize to your customers.
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