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Posted Oct 23, 2011
8:12:51 PM
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Already paid bill but phone not reinstated

Yesterday I paid my overdue balance in an AT&T store, by electronic check. As of now, the phone is still not reinstated. How do I get it turned back on?

Yesterday I paid my overdue balance in an AT&T store, by electronic check. As of now, the phone is still not reinstated. How do I get it turned back on?

Already paid bill but phone not reinstated

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Oct 24, 2011 10:22:22 AM
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Typically, service is restored within a few moments of the payment posting to the account. There may be some delay in the payment posting due to the use of an electronic check. This tends to be a bit slower than a debit or credit card on the bank's end.

 

 

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Typically, service is restored within a few moments of the payment posting to the account. There may be some delay in the payment posting due to the use of an electronic check. This tends to be a bit slower than a debit or credit card on the bank's end.

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Already paid bill but phone not reinstated

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Oct 24, 2011 12:02:08 PM
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have seen reports that power cycling the phone helps also on previous posts

have seen reports that power cycling the phone helps also on previous posts

Re: Already paid bill but phone not reinstated

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Oct 30, 2011 10:47:42 AM
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I have the same problem but I payed wit a debit card on Saturday and I got the email saying that the payment was added to my bill and now I still have no service what's up with that I also turned it off and took out the battery also thinking that that might help but still nothing so what's up with this Please help

I have the same problem but I payed wit a debit card on Saturday and I got the email saying that the payment was added to my bill and now I still have no service what's up with that I also turned it off and took out the battery also thinking that that might help but still nothing so what's up with this Please help

Re: Already paid bill but phone not reinstated

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Oct 30, 2011 11:28:39 AM
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slay_smith wrote:

I have the same problem but I payed wit a debit card on Saturday and I got the email saying that the payment was added to my bill and now I still have no service what's up with that I also turned it off and took out the battery also thinking that that might help but still nothing so what's up with this Please help



thjis is a peer to peer forum for the most part, best bet is to call them some how


slay_smith wrote:

I have the same problem but I payed wit a debit card on Saturday and I got the email saying that the payment was added to my bill and now I still have no service what's up with that I also turned it off and took out the battery also thinking that that might help but still nothing so what's up with this Please help



thjis is a peer to peer forum for the most part, best bet is to call them some how

Re: Already paid bill but phone not reinstated

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Oct 30, 2011 6:53:34 PM
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what if i currently owe a certain balance and if i pay just the past due amount, is that enough to get my account off of suspension?

what if i currently owe a certain balance and if i pay just the past due amount, is that enough to get my account off of suspension?

Re: Already paid bill but phone not reinstated

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Oct 31, 2011 9:10:34 AM
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Usually catching up the past due balance is good enough but it also depends on account history too.

Electronic checks seem to take a little longer.
Usually catching up the past due balance is good enough but it also depends on account history too.

Electronic checks seem to take a little longer.

Re: Already paid bill but phone not reinstated

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