01-19-2012 8:34 PM
hey everyone...i just talk with AT&T reperenative, they told me that...when i open account from AT&T and get iphone 4s, after i pay first 3 months, i will be able to request to unlock the iphone 4s... and they SURE about it...is this true?
01-22-2012 7:32 AM - edited 01-22-2012 7:42 AM
Read my post, it does point out that the rep was wrong but we don't know if they were new, confused or wanted the sale. If you read the OP's second post, they indicate they were surprised and I would take that as looking for confirmation that something is not right. That is different than someone having an iPHone and expecting it to be unlocked.
So wait--if it's misinformation coming from an AT&T rep, we should chalk it up to the rep being new and/or confused...but if it's a customer mistakenly assuming/believing that AT&T iPhones can be unlocked, said customer is implicitly labeled as a dolt or clueless for not having read the fine print? Yes you did point out that the rep was wrong but I don't see anyone here making snide comments about how the rep would--and quite frankly, should--have known that AT&T iPhones can't be unlocked had he read the iPhone box and/or AT&T's own policy regarding iPhone unlocks.
Bottom line--if we as customers are expected to know and understand every last letter of AT&T's policies--especially when it comes to iPhones...why should it be any different with AT&T reps? I'm not saying that reps should be expected to recite policy verbatim or understand every bit of legalize in said policy; I'd rather they tell us that they don't know but can try to find the right answer, rather than thinking they know what the right answer is regardless of whether it is indeed the correct one and thus possibly giving us misinformation.
01-22-2012 7:59 AM
01-23-2012 9:50 AM
01-23-2012 1:20 PM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!