01-26-2012 11:17 PM
I wanted to cancel my Verizon broadband card and start migrating to ATT&T. I purchased an unlocked Samsung Galaxy 10.1 tablet and was planning on using it as a tablet and WiFi hotspot. This became very intersting.
There are two major providers that could do this (AT&T and TMobile). I visited the stores and AT&T Pleasanton, CA told me that I could get a tablet plan. The 3GB/$30 plan couldn't tether but the 5GB/$50 could tether.
I chatted online with AT&T and they told me that I could only tether with the 5GB/$50 plan and that was the difference between the 3GB/$30 and the 5GB/$50 plan.
I called 800 AT&T and they assured me that all laptop plans could be tethered.
I then went to San Ramon to purchase the 5GB plan. They assured me no tethering which was a huge shock.
I went back to Pleasanton to purchase the plan that they committed to and was now told that there was no tethering.
What bothers me
AT&T can offer any feature they want. But it is unprofessional for the left hand and the right hand to not know what products AT&T offer. This is truly sad that AT&T cannot properly train their staff. I spent quite a bit of time planning about how to give AT&T more business and then was shut down by lack of communication.
Based on the fact that the online system told me I could tether and the stores said no I am still hopeful that the stores just don't know.
I am hopeful
I hope AT&T will read this and give me an incredible deal to use my Samsung as a tether so I can connect other WiFi devices to the internet.
If this isn't a feature I suggest AT&T add the feature. It is possible to purchase a MiFi device for the same monthly price that allows tethering. Tethering must be possible since there should be no network difference whether I tether via the MiFi or the tablet. Having to carry a small MiFi is ok but I was hoping to keep this down to one device..
Positive comments -- hopefully.
01-26-2012 11:29 PM
Call in. Personally I avoid the stores as much as possible. While there can be a wait sometimes to get somebody, your a whole lot likely to get the support you need.
01-30-2012 4:02 PM - edited 01-30-2012 4:03 PM
Any thoughts? Does AT&T have the requested teathering option as stated via the 800 phone number?
01-30-2012 9:46 PM