ATT&T sales, support, stores and chat are confused about tethering
I wanted to cancel my Verizon broadband card and start migrating to ATT&T. I purchased an unlocked Samsung Galaxy 10.1 tablet and was planning on using it as a tablet and WiFi hotspot. This became very intersting.
There are two major providers that could do this (AT&T and TMobile). I visited the stores and AT&T Pleasanton, CA told me that I could get a tablet plan. The 3GB/$30 plan couldn't tether but the 5GB/$50 could tether.
I chatted online with AT&T and they told me that I could only tether with the 5GB/$50 plan and that was the difference between the 3GB/$30 and the 5GB/$50 plan.
I called 800 AT&T and they assured me that all laptop plans could be tethered.
I then went to San Ramon to purchase the 5GB plan. They assured me no tethering which was a huge shock.
I went back to Pleasanton to purchase the plan that they committed to and was now told that there was no tethering.
What bothers me
AT&T can offer any feature they want. But it is unprofessional for the left hand and the right hand to not know what products AT&T offer. This is truly sad that AT&T cannot properly train their staff. I spent quite a bit of time planning about how to give AT&T more business and then was shut down by lack of communication.
Based on the fact that the online system told me I could tether and the stores said no I am still hopeful that the stores just don't know.
I am hopeful
I hope AT&T will read this and give me an incredible deal to use my Samsung as a tether so I can connect other WiFi devices to the internet.
If this isn't a feature I suggest AT&T add the feature. It is possible to purchase a MiFi device for the same monthly price that allows tethering. Tethering must be possible since there should be no network difference whether I tether via the MiFi or the tablet. Having to carry a small MiFi is ok but I was hoping to keep this down to one device..
Re: ATT&T sales, support, stores and chat are confused about tethering
I personally specialize in U-Verse services. I know enough about our mobility/wireless devices to make by, but in order to provide the best possible advice I would prefer that you simply called the mobility department. I would not want to mention a feature or option that may not be available to you.
I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion