I have a BB 9700, and I have had to use ATT insurance on it, it cost me 5.00 a month, plus 125.00 deductable on the BB with ATT. And if they can't fix it in the store they send it off to get fixed. And I have been without a phone for 3 to 4 days, if it happens on a weekend. I don't know about you but I use my phone for business and I can't be without my phone for 3 or 4 hours much less days.
Best Buy insurance on same phone. 9.00 a month. and if they can't fix your phone in the store they give you a new phone on the spot. Very little downtime...and NO deductable.
Att....tell me why cant you do the same thing?????