AT&T to charge a $35 restocking fee if you return a phone in first 30 days

Professor

AT&T to charge a $35 restocking fee if you return a phone in first 30 days

I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee. I guess too many people were trying phones out and returning them with minor scratches, etc and they could not be sold as new phones.
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Message 1 of 18
Master

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

That's too bad.  Smiley Sad    Another case of a few bad apples ruining the whole bunch.

Message 2 of 18
Master

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

what happens if your phone is only thirty five dollars? You basically return the thirty five dollar phone... to purchase another device.. and spend the money to return it..lol..
Message 3 of 18
Professor

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

I thought it was 10% restocking fee?
Message 4 of 18
Master

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days


Doppler808 wrote:
I thought it was 10% restocking fee?

 

It used to be 10%, however, as of a few months ago, AT&T changed it to a flat $35 fee on all wireless devices except the iPhone. Per AT&T's web site; 
  • A 10% restocking fee applies to all iPhone purchases, except where prohibited. The 10% restocking fee does not apply If the device was purchased without AT&T service (device only sale) and returned unopened.
  • Message Edited by Irish Rose on 10-04-2009 07:09:29 PM
    Message 5 of 18
    Master

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days


    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 

    Message 6 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days


    Irish Rose wrote:

    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 


     

    Yep. Like I said... $35, unless you have an iPhone and then it is 10% within the first 30 days.
    Message 7 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    Don't you like people who abuse the system?
    Message 8 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days


    Doppler808 wrote:
    Don't you like people who abuse the system?

     

    Not sure how you can abuse the system when you are charged $35 when you return a phone?
    Message 9 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.
    Message 10 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days


    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.
    Message 11 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    I think it may vary between areas. Hawaii at times are way to lax when it comes to policies.
    Message 12 of 18
    Master

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    The exchange policy does only allow you to exchange once in 30 days.  If you don't like the second phone you try, well you're out of luck.  As we all know, Hawai'i is different!

     


    guandalf wrote:

    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.

     

     

    Message 13 of 18
    Professor

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    I think it's due to the fact we are on a small island. If you are a tourist we know. If you live on the island chances are we know you or your family. It's a small island and pretty scarey. Meet a girl, exchange numbers, then see her at a family party. Then you have to ask yourself, "Are we related?" I think that's one of the reason it kinda lax here since chances are we know you or someone related to you lol
    Message 14 of 18
    Scholar

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.
    Message 15 of 18
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