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Posted Oct 4, 2009
12:28:46 PM
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AT&T to charge a $35 restocking fee if you return a phone in first 30 days
I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee. I guess too many people were trying phones out and returning them with minor scratches, etc and they could not be sold as new phones.
I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee. I guess too many people were trying phones out and returning them with minor scratches, etc and they could not be sold as new phones.

AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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Oct 4, 2009 12:33:29 PM
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Master

That's too bad.  Smiley Sad    Another case of a few bad apples ruining the whole bunch.

That's too bad.  Smiley Sad    Another case of a few bad apples ruining the whole bunch.

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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Oct 4, 2009 1:14:36 PM
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Master
what happens if your phone is only thirty five dollars? You basically return the thirty five dollar phone... to purchase another device.. and spend the money to return it..lol..
what happens if your phone is only thirty five dollars? You basically return the thirty five dollar phone... to purchase another device.. and spend the money to return it..lol..

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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Oct 4, 2009 3:14:57 PM
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Professor
I thought it was 10% restocking fee?
I thought it was 10% restocking fee?

Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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Oct 4, 2009 4:03:25 PM
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Master
Edited by Eileen89 on Oct 4, 2009 at 4:09:29 PM

Doppler808 wrote:
I thought it was 10% restocking fee?

 

It used to be 10%, however, as of a few months ago, AT&T changed it to a flat $35 fee on all wireless devices except the iPhone. Per AT&T's web site; 
  • A 10% restocking fee applies to all iPhone purchases, except where prohibited. The 10% restocking fee does not apply If the device was purchased without AT&T service (device only sale) and returned unopened.
  • Message Edited by Irish Rose on 10-04-2009 07:09:29 PM

    Doppler808 wrote:
    I thought it was 10% restocking fee?

     

    It used to be 10%, however, as of a few months ago, AT&T changed it to a flat $35 fee on all wireless devices except the iPhone. Per AT&T's web site; 
  • A 10% restocking fee applies to all iPhone purchases, except where prohibited. The 10% restocking fee does not apply If the device was purchased without AT&T service (device only sale) and returned unopened.
  • Message Edited by Irish Rose on 10-04-2009 07:09:29 PM

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 4:07:02 PM
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    Master

    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 


    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 4:23:05 PM
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    Professor

    Irish Rose wrote:

    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 


     

    Yep. Like I said... $35, unless you have an iPhone and then it is 10% within the first 30 days.

    Irish Rose wrote:

    guandalf wrote:
    I was just at an AT&T store and found out that you can no longer try a new phone for 30 days and return it without being charged a $35 restocking fee.

    This  is AT&T's  return policy. 


     

    Yep. Like I said... $35, unless you have an iPhone and then it is 10% within the first 30 days.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 4:37:55 PM
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    Professor
    Don't you like people who abuse the system?
    Don't you like people who abuse the system?

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 4:57:32 PM
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    Professor

    Doppler808 wrote:
    Don't you like people who abuse the system?

     

    Not sure how you can abuse the system when you are charged $35 when you return a phone?

    Doppler808 wrote:
    Don't you like people who abuse the system?

     

    Not sure how you can abuse the system when you are charged $35 when you return a phone?

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 5:01:56 PM
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    Professor
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 5:05:44 PM
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    Professor

    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.

    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 4, 2009 5:18:37 PM
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    Professor
    I think it may vary between areas. Hawaii at times are way to lax when it comes to policies.
    I think it may vary between areas. Hawaii at times are way to lax when it comes to policies.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 5, 2009 2:54:02 PM
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    Master

    The exchange policy does only allow you to exchange once in 30 days.  If you don't like the second phone you try, well you're out of luck.  As we all know, Hawai'i is different!

     


    guandalf wrote:

    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.

     

     

    The exchange policy does only allow you to exchange once in 30 days.  If you don't like the second phone you try, well you're out of luck.  As we all know, Hawai'i is different!

     


    guandalf wrote:

    Doppler808 wrote:
    Exactly Smiley Happy before I know of a few people who go through 3-4 phones a month and cancel their contract and ended up not paying a cent.

     

    Oh. I always thought the 30 days courtesy was only for a single phone, and once your return/exchange you are stuck with the new one. Even today at the store, they told me I could do only once exchange.

     

     

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 5, 2009 3:03:32 PM
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    Professor
    I think it's due to the fact we are on a small island. If you are a tourist we know. If you live on the island chances are we know you or your family. It's a small island and pretty scarey. Meet a girl, exchange numbers, then see her at a family party. Then you have to ask yourself, "Are we related?" I think that's one of the reason it kinda lax here since chances are we know you or someone related to you lol
    I think it's due to the fact we are on a small island. If you are a tourist we know. If you live on the island chances are we know you or your family. It's a small island and pretty scarey. Meet a girl, exchange numbers, then see her at a family party. Then you have to ask yourself, "Are we related?" I think that's one of the reason it kinda lax here since chances are we know you or someone related to you lol

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 5, 2009 4:13:52 PM
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    Scholar
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 5, 2009 4:17:52 PM
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    Master

    ddclark94 wrote:
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.

    The restocking fee just recently increased, however, before that, there was still a fee for returning a phone within the 30 day trial period. If you weren't charged, you got a Rep. who wasn't following through with what the return policy was.


    ddclark94 wrote:
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.

    The restocking fee just recently increased, however, before that, there was still a fee for returning a phone within the 30 day trial period. If you weren't charged, you got a Rep. who wasn't following through with what the return policy was.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 5, 2009 5:33:00 PM
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    Professor

    Irish Rose wrote:

    ddclark94 wrote:
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.

    The restocking fee just recently increased, however, before that, there was still a fee for returning a phone within the 30 day trial period. If you weren't charged, you got a Rep. who wasn't following through with what the return policy was.


    I wonder if stores that are franchises have more freedom as opposed to corporate stores?


    Irish Rose wrote:

    ddclark94 wrote:
    When did this change? I've exchanged phones twice in the last 2 years  and never had to pay a thing.

    The restocking fee just recently increased, however, before that, there was still a fee for returning a phone within the 30 day trial period. If you weren't charged, you got a Rep. who wasn't following through with what the return policy was.


    I wonder if stores that are franchises have more freedom as opposed to corporate stores?

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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    Oct 6, 2009 2:27:02 AM
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    Master

    guandalf wrote:

     

    I wonder if stores that are franchises have more freedom as opposed to corporate stores?


    You have a valid point here. Most 3rd party stores will have their own return policy, so it is possible to purchase a phone from a non corporate store, and not have any return fee at all, or a lower fee at least.


    guandalf wrote:

     

    I wonder if stores that are franchises have more freedom as opposed to corporate stores?


    You have a valid point here. Most 3rd party stores will have their own return policy, so it is possible to purchase a phone from a non corporate store, and not have any return fee at all, or a lower fee at least.

    Re: AT&T to charge a $35 restocking fee if you return a phone in first 30 days

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