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AT&T employees are liars!

Scholar

Re: AT&T employees are liars!


yozhbk wrote:
Dude @browski the reality is its a huge upgrade, and you being a non technical person you wouldn't understand...

Just because something looks the same doesnt mean it is. Lets take for example cars (since technology is a bit more complex) a V8 mustang and a V6 mustang, see the difference ? Look the same dont they ?

haha @ huge upgrade. That must be why they chose to call it the 4S instead of the 5. Just like the huge upgrade that happened with the 3GS from the 3. But wait a minute, the 3GS was essentially a processor upgrade. It was the 4 that had the 'huge' upgrade, hence the name change. But I'm a logical thinker, not a technical person.

Message 31 of 52
Contributor

Re: AT&T employees are liars!

Wait... so the reason why you're posting pro AT&T on this one is because you were [fill word here] enough to not request change when change is needed but yet chose to go against the flow and paid the extra money that you did while at the same time having the [fill word here again] to call that "cheating the system".

 

The only thing you cheated, my friend, is your own pocket. Do you really think AT&T can't afford to "subsidize" the iPhone? That price set so high is to make money, not to cover expenses. If all AT&T did was cover its expenses you would have a mom&pop store and a profit of 40K a year. But it happens to be a multi-billion dollar in profit (that's sales less operating cost) company. Does that give you a clue on how much you're overpaying them for their otherwise [fill in that word again] service?

 

You pride yourself with a logical mind, eh? Chew on this: if many people like you rise against what should be changed (whether you think so or not), what do you think will the overall result be? Will AT&T feel like it needs to make a change? And with your logical mind, wouldn't you say that a change like this would benefit your kids or nephews or what have you as well? So what if you paid that extra money in the past? We all make mistakes.

 

//// Completely off topic comment below, feel free to ignore if you so desire ////

 

As a final note, as a person who comes from Europe, the US is still light years behind with both technology and customer service. Think about it: in 1998 in Europe people wouldn't even conceive of paying for incoming calls or text messages. It's 2011 and we're still foolishly paying for calls we don't make and text messages we don't send. (Ever got s3x texted or text spammed before?)

Message 32 of 52
Contributor

Re: AT&T employees are liars!

Honey, you're on the other side of fence. Thus, there is no we. Stop insulting us.

Message 33 of 52
Scholar

Re: AT&T employees are liars!


kevincop wrote:

 

You pride yourself with a logical mind, eh? Chew on this: if many people like you rise against what should be changed (whether you think so or not), what do you think will the overall result be?


If anyone rises up against something they don't believe in, what kind of person does that make them?

 

In response to the other points, I say I 'cheated' the system because I got AT&T to do something that I was told could not be done no matter what. But I did have to pay to for it.

 

No one is saying these people can't get an iPhone 4S, they just have to pay for it. The unwillingness of people to pay the cost to have the luxuries that they want is the issue. We aren't talking about necessities here. It's not like anyone is going to be harmed or damaged by AT&T adhering to a contract that we all signed. I have no sympathy for people who are so gung ho to get something that they pay no attention to the terms they are signing up for. AT&T is not in the business of fixing bad decisions. They offer a cell phone service. It used to be that if you wanted an iPhone, they were the only game in town. To gripe and complain about their business practices then could at least be tolerated, although still not based on any actual infraction or error on AT&T's part. If you don't like AT&T, cancel your contract and go with another carrier. Don't come here and threaten to do it, just do it. I don't care what AT&T can or can't afford to do. I can afford their service and until I feel that I don't need their service any longer, I will continue to have their service.

 

The topic of this thread is people who haven't fulfilled their contractual commitment expecting to get the same benefit as those who have fulfilled their commitment. How is that in any way right? We just happen to be on an AT&T website, but my argument is just as valid with any other company. Don't get caught up in the semantics.

 

On a real tangent:

 

I'm not sure when corporations became so evil. No one from AT&T came to my door a few years back with a gun and made me sign up for cellular and data service on their network. I doubt that anyone else became a customer in such a fashion.

 

If you are about starting a revolution to end corporate tyranny, this is not the place to do it. Even if you could get something started, do you think that evil AT&T would allow you to organize a revolt on their very own message boards?

 

Message 34 of 52
Scholar

Re: AT&T employees are liars!

I dont know your technical level, but think about this, was Pentium to Pentium II a big upgrade ?

3G to 3GS was another big upgrade, just because the phone looks the same its not a pointer to think its a small spec bump,

Here is some reference for you to look up and see http://en.wikipedia.org/wiki/IPhone#Model_comparison please do not just speak to speak, understand what you are saying. This is a major upgrade including CPU, RAM, Camera, Radios, Speed of the 3G and capacity.

To a non tech person like you that might be nothing because it looks the same. But think about PC that have double the RAM and a next Gen CPU.

SO please dont insult my intelligence.....
Message 35 of 52
Highlighted
Scholar

Re: AT&T employees are liars!


yozhbk wrote:


SO please dont insult my intelligence.....


This is getting absolutely nowhere. The fact that it is a major upgrade doesn't make you any more entitled to upgrade early.

 

The best piece of advice I can give you and anyone who is hoping to have their eligibility moved up is to contact AT&T both over the phone and in stores to see if you can find someone willing to help YOU. Your argument is based purely on emotion and bringing 100 friends with you so you can scream louder doesn't make the argument any more valid. On a case by case basis, you might actually get someone willing to help you. But if AT&T changes their policy publicly, then anyone who has $200 will most likely upgrade. It doesn't make business sense for them to change their policy and despite what a lot of people seem to think, AT&T's sole purpose is to make money for stockholders. Part of that goal is keeping customers happy. They will do only what they absolutely have to in order to keep the peace.

 

Despite what you might think, you are in the minority. I know it seems like there are lots of people who are just as fired up as you are, but out of 92 million, the 50 or so that care enough to take the minimal action of signing up to a website to voice their displeasure is not going to get very far.

 

Again, the best course of action is to stop trying to create a mob that you are going to organize and march on AT&T's headquarters with torches and pitchforks demanding change. Worry about yourself. At this point, you're likely not going to preorder a phone tomorrow. There is not much time to find someone sympathetic to your cause that has any real ability to help you out. You've got to understand that the facts are not on your side. As strongly as you feel in your gut that this is wrong, it's all emotional. You haven't given me one solid reason why you deserve an early upgrade, you just want one.

 

In the end, I don't care whether you get an early upgrade or not. I really hope you do, because of how important it seems to you. It's not going to effect me in any way. So just try and think about the situation. If you were in AT&T's shoes, what would you do? If you allow everyone who wants a phone really badly to get one, why even have a waiting period between upgrades? I mean, if you feel you should get a discount for your 16 months of service, shouldn't I get a bigger discount for my 32 months? I'm sure there are people here that make my 32 months look like a few days, should they get their phone free?

 

Stop fighting for everyone else and try fighting this hard for yourself. Also, the best arena for this fight is face to face in an AT&T store. It's going to be harder to tell you to your face that they won't help you. I can promise you that if you go in and insult them like you have chosen to insult me, you won't find them any friendlier. My intention was never to insult you. I've only asked you to support the position that you're taking with some compelling reason other you 'just want one'. Best of luck to you and everyone else.

 

If anyone cares to continue this debate, feel free to message me. I'm not trying to start a fight, I would really love to understand the actual logic behind this position.

Message 36 of 52

Re: AT&T employees are liars!

*slow clap*

Message 37 of 52
Scholar

Re: AT&T employees are liars!

It was your choice to wait 32 months.... You will be surprise of how many people are in the same shoes as me, and you`ll also be surprised of how many people saw that there no upgrade and will leave. Yes they dont sign up and will try to get a phone tomorrow and will get this answer and will see what happenes then. I dont feel I should get an upgrade I know I should, its not early its late, 16 months is late... With the service I got, I should of had an upgrade and them trowing perks at me every 6 months, but instead we get this, and yeah I wont get my upgrade tomorrow and since I dont have my iPhone 4 anymore I will have to use a Nokia phone from 4 years ago, but I will be leaving ATT and my 3500$ that they could of made will go to another carrier, and perhaps they will suck as well, but at least I`ll know that ATT lost my money and respect...
Message 38 of 52
Scholar

Re: AT&T employees are liars!


BadBadLeroyBrown wrote:

Verizon is getting rid of their early upgrade programs, and I've heard Sprint is doing the same.

 

You didn't say when you switched to AT&T for the iPhone, but the very earliest point at which AT&T offers upgrades is at 12 months, and you have to spend at least $100/month BEFORE taxes (and there may be other features, too, like tenure).

 

You're seriously getting this bent out of shape over a month?

 


monaarts wrote:

I knwo this is AT&T and not Verizon, that is why I asked before I ordered the iPhone!





I got my 1st 3GS in Oct. '09. Then I got my husband the 3GS that Christmas. We both upgraded to the 4 when it came out. Even pre ordered. This was before we added 2 more lines. I did use my real estate FAN# for my discount, so I think I am considered a business account. That may have something to do with it. I did the *639# from my phone and was told I can upgrade my phone with a 2-yr contract and $18 fee. Same info was sent to my husband's phone. So I'm not sure that's entirely correct that they make you wait 12 months. But maybe it's changed.

Message 39 of 52
Expert

Re: AT&T employees are liars!

Y'all are working on getting this topic locked. Smiley Sad

 

 

I've been able to upgrade on other phones in the past at 18 mos. (for a 2-yr. agreement).  Is it 20 mos. (out of 24 mos.) just for the iPhone, or any phone now?

Message 40 of 52
Expert

Re: AT&T employees are liars!


yozhbk wrote:
It was your choice to wait 32 months.... You will be surprise of how many people are in the same shoes as me, and you`ll also be surprised of how many people saw that there no upgrade and will leave. Yes they dont sign up and will try to get a phone tomorrow and will get this answer and will see what happenes then. I dont feel I should get an upgrade I know I should, its not early its late, 16 months is late... With the service I got, I should of had an upgrade and them trowing perks at me every 6 months, but instead we get this, and yeah I wont get my upgrade tomorrow and since I dont have my iPhone 4 anymore I will have to use a Nokia phone from 4 years ago, but I will be leaving ATT and my 3500$ that they could of made will go to another carrier, and perhaps they will suck as well, but at least I`ll know that ATT lost my money and respect...


32 months, what are you talking about? The longest you would have to wait for a for a subsidized upgrade is 20 months, maybe 24, sure a lot different then your claimed 32 months

 

What you feel you want and whatg the contract says are two different things, for you to "deserve" upgrades every 6 months you phone bill better be in the 700 - 900 a month range

 

The upgrade for the 4 to the 4S isa bleech upgrade, minor at best, the financial world agrees with that theory - apple stock took a nose dive when this was released. In previous years after the announcement the stocks did a pretty good upswing. Sad to say, there are android phones out there that are more advanced

Message 41 of 52
Scholar

Re: AT&T employees are liars!

FIrst I was talking to the guy who said he waited 32 months. Second the reason why financial world agrees is that the look is same and for people like you it looks like same phone, third take a look at how good the pre-orderes are going. Fourth compare the specs and take a look at what i showed before, it is a MAJOR upgrade again CPU, RAM, Radios, Cameras and more.

For people like you if they made a .2 inch bigger screen and called it iPhone 5 with same specs you would of said WOW this is huge and will be complaining along with me why we cant get upgrades on time, but since it "looks" the same that means its not a big upgrade and not a big deal .....

Message 42 of 52
Expert

Re: AT&T employees are liars!


yozhbk wrote:

FIrst I was talking to the guy who said he waited 32 months. Second the reason why financial world agrees is that the look is same and for people like you it looks like same phone, third take a look at how good the pre-orderes are going. Fourth compare the specs and take a look at what i showed before, it is a MAJOR upgrade again CPU, RAM, Radios, Cameras and more.

For people like you if they made a .2 inch bigger screen and called it iPhone 5 with same specs you would of said WOW this is huge and will be complaining along with me why we cant get upgrades on time, but since it "looks" the same that means its not a big upgrade and not a big deal .....


Considering the longest contract time is 24 months then it is month to month, the person you talked to might be a tab bit confused. Maybe they waited 32 months before a upgrade, know people that have done that. The latest that person would have to waint for a upgrade would be 24 months.

 

1. I suspect that the financial anaylsts and traders are a little more savy on why the stock prices dropped, personally was happy with it, picked some up at a discounted price. All in all, will stay with the more knowledgeable experts opinions, they tend to be correct

2. Don't care about how pre-orders are going, people will purhcase the product simply becasue it says "Iphone" on it, label a clay brick a "Iphone" or any other Apple Product and there are peope that will buy it just becasue of the fact is says Apple and Iphone/Ipad/Itouch

3. Specifications don;t always indicate the upgrade - Average Joe Sixpack on the street does not care if the phone has 5 quad core processoes in it with 500 TB of ram and will do everything but wash the car for you, those are the ones that count, not the technogeeks that frequest the website. We have a large number of both ATT and Verizon Iphone 4's that will not be upgraded becasue there is no reason to, there is nothing in the new phone that stands out or makes it a must have for either business or pleasure. May buy a few at full retail for sand box development and application performance comparisions, but will not be upgraded the ones in the field at all 

Enjoy, it is 1:30AM here, going to head off for a few hours of sleep before the sun rises for new day

Message 43 of 52

Re: AT&T employees are liars!

Message 44 of 52
Contributor

Re: AT&T employees are liars!

If anyone rises up against something they don't believe in, what kind of person does that make them?
 
In response to the other points, I say I 'cheated' the system because I got AT&T to do something that I was told could not be done no matter what. But I did have to pay to for it.
 
No one is saying these people can't get an iPhone 4S, they just have to pay for it. The unwillingness of people to pay the cost to have the luxuries that they want is the issue. We aren't talking about necessities here. It's not like anyone is going to be harmed or damaged by AT&T adhering to a contract that we all signed. I have no sympathy for people who are so gung ho to get something that they pay no attention to the terms they are signing up for. AT&T is not in the business of fixing bad decisions. They offer a cell phone service. It used to be that if you wanted an iPhone, they were the only game in town. To gripe and complain about their business practices then could at least be tolerated, although still not based on any actual infraction or error on AT&T's part. If you don't like AT&T, cancel your contract and go with another carrier. Don't come here and threaten to do it, just do it. I don't care what AT&T can or can't afford to do. I can afford their service and until I feel that I don't need their service any longer, I will continue to have their service.
 
The topic of this thread is people who haven't fulfilled their contractual commitment expecting to get the same benefit as those who have fulfilled their commitment. How is that in any way right? We just happen to be on an AT&T website, but my argument is just as valid with any other company. Don't get caught up in the semantics.
 
On a real tangent:
 
I'm not sure when corporations became so evil. No one from AT&T came to my door a few years back with a gun and made me sign up for cellular and data service on their network. I doubt that anyone else became a customer in such a fashion.
 
If you are about starting a revolution to end corporate tyranny, this is not the place to do it. Even if you could get something started, do you think that evil AT&T would allow you to organize a revolt on their very own message boards?

 

 

That's exactly what I'm talking about mr. browski. You have no idea what you're fighting for. And I mean that in the sense that you cannot see the damage you make while attempting to prove you are right or have a more logical mind than others.

 

Your situation is very similar to that of the OP. You wanted to do something that AT&T said you couldn't, yet you did. You chose to pay money. The OP chose to complain about it and share that complaint publicly so that others in his situation would rise and up pressure AT&T into giving them what they want. You can't tell me that's unfair. It's the same thing you did, just in a different way.

 

Let people ask for what they want and do not stand in the way unless it is hurting you. Makes sense? You now battle against users like yourself and are not even paid by AT&T. That makes no sense to me. In fact, I find it irrational and illogical.

 

As for your other comments about evil AT&T and tyranny I'm just going to have a laugh and leave it at that.

 

Try to get this as it is written this time, put away your "I'm always right goggles": You are not only working for AT&T for free, but you are actually paying them even more than they ask so you can go against users like you who dare ask for better contractual terms. Let it go. Sometimes it's not useful to be the one who is right.

 

As far as I can tell, there's 2 ways of getting your message across to corporations in America:

1. Vote with your wallet

2. Smear doodoo all over their public image

 

If you had even the smallest bit of time to think it over, I'm sure you would agree with me that the OP is actually doing you a favor as well. So go ahead and complain about poor service and stupid contractual terms you agreed to without knowing. It's okay, we all make mistakes. Also, contracts are not laws of physics you know.

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