Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Apr 30, 2012
11:12:59 AM
View profile
AT&T Store at 2767 Broadway New York Cheating on Customer
Edited by neozhongnl on Apr 30, 2012 at 11:27:14 AM

I purchased an Iphone 4S at the store in mid-March. At the time of the purchase the store charged $100 extra(what was this money for they never explained.) and told me this amount will be reimbursed to my account "Immediately".

 

At the end of March when the bill came there was only $72 reimbursement. I called the store right away and they told me the remaining will be posted "In another two or three days", which never happened!

 

So I called the store again April 11, and this time they said in order to get the remaining reimbursement back I need to bring paper copy of last month's bill to the store.(This is ridiculous because they never mentioned this when I was buying the phone.) I did bring paper bill to the store, and this time, they said "It will be posted tomorrow".

 

Two weeks have passed and it is not posted yet!

 

I dun care about the $28 but the way the store has been treating its customer is unacceptable! I can image there are more customers who purchased Iphone in this store who never get the exta mony they paid fully back! 

 

The guys who handled my case were Sam and Max. The store number is 2128658600.

 

Could someone from AT&T look into this issue?

 

Neo

 

I purchased an Iphone 4S at the store in mid-March. At the time of the purchase the store charged $100 extra(what was this money for they never explained.) and told me this amount will be reimbursed to my account "Immediately".

 

At the end of March when the bill came there was only $72 reimbursement. I called the store right away and they told me the remaining will be posted "In another two or three days", which never happened!

 

So I called the store again April 11, and this time they said in order to get the remaining reimbursement back I need to bring paper copy of last month's bill to the store.(This is ridiculous because they never mentioned this when I was buying the phone.) I did bring paper bill to the store, and this time, they said "It will be posted tomorrow".

 

Two weeks have passed and it is not posted yet!

 

I dun care about the $28 but the way the store has been treating its customer is unacceptable! I can image there are more customers who purchased Iphone in this store who never get the exta mony they paid fully back! 

 

The guys who handled my case were Sam and Max. The store number is 2128658600.

 

Could someone from AT&T look into this issue?

 

Neo

 

AT&T Store at 2767 Broadway New York Cheating on Customer

[ Edited ]
804 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Apr 30, 2012 6:00:24 PM
0
(0)
Master

This is a customer to customer forum so you may want to call ATT customer service.  Was this store a corporate store or an authorized reseller?  It sounds like the latter?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

This is a customer to customer forum so you may want to call ATT customer service.  Was this store a corporate store or an authorized reseller?  It sounds like the latter?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: AT&T Store at 2767 Broadway New York Cheating on Customer

2 of 4 (746 Views)
0
(0)
  • Rate this reply
View profile
May 2, 2012 2:46:41 PM
0
(0)
Contributor

After seeing this message, the store reimbursed the full amount. 

 

It really shouldn't have been this difficult..........

After seeing this message, the store reimbursed the full amount. 

 

It really shouldn't have been this difficult..........

Re: AT&T Store at 2767 Broadway New York Cheating on Customer

3 of 4 (689 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
May 2, 2012 7:12:42 PM
0
(0)
Master

neozhongnl wrote:

After seeing this message, the store reimbursed the full amount. 

 

It really shouldn't have been this difficult..........


Glad to hear it!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

neozhongnl wrote:

After seeing this message, the store reimbursed the full amount. 

 

It really shouldn't have been this difficult..........


Glad to hear it!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: AT&T Store at 2767 Broadway New York Cheating on Customer

4 of 4 (674 Views)
Share this post
Share this post