AT&T Store at 2767 Broadway New York Cheating on Customer
I purchased an Iphone 4S at the store in mid-March. At the time of the purchase the store charged $100 extra(what was this money for they never explained.) and told me this amount will be reimbursed to my account "Immediately".
At the end of March when the bill came there was only $72 reimbursement. I called the store right away and they told me the remaining will be posted "In another two or three days", which never happened!
So I called the store again April 11, and this time they said in order to get the remaining reimbursement back I need to bring paper copy of last month's bill to the store.(This is ridiculous because they never mentioned this when I was buying the phone.) I did bring paper bill to the store, and this time, they said "It will be posted tomorrow".
Two weeks have passed and it is not posted yet!
I dun care about the $28 but the way the store has been treating its customer is unacceptable! I can image there are more customers who purchased Iphone in this store who never get the exta mony they paid fully back!
The guys who handled my case were Sam and Max. The store number is 2128658600.