The first call I made I was directed to a gentleman who was not very helpful and I terminated the conversation. Hoping to maybe get someone that was a little more willing to work with me I called back. The next call I made is the reason I will stay with At&t. I received excellent customer service from <personal information removed>. She was warm and very receptive to my needs and was wonderful. This is so important in customer service...just basically acknowledging that someone needs help and that you care. She is the reason I still believe in At&t and have been a customer for nearly 10 years. This forum is the only way I could find to express my satisfaction for my service and I hope it finds its way to her supervisor because she was absolutely fantastic. Thank you.