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AT&T Mobilei Hotspot Elevate 4G

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AT&T Mobilei Hotspot Elevate 4G

I just got this hotspot device but it can't connect to a network. I have three bars and my iphone has 3G. Instead of the cute little 4G icon at the top, I just get a "X".  I'm following all the setup instructions. Any ideas or help??

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