90 day rule for going back to unlimited data?

Scholar

90 day rule for going back to unlimited data?

I changed from unlimited in late July and last Friday a local AT&T store said I had 90 days to go back to unlimited. She was not able to do this in the store so I called customer service and was told there was no such rule.

 

Anyone heard of a 90-day rule related to returning to unlimited data?

Message 1 of 6
Professor

Re: 90 day rule for going back to unlimited data?

Never heard of such a thing. Once you drop unlimited, it's gone for good.

Message 2 of 6
Master

Re: 90 day rule for going back to unlimited data?


Max69 wrote:

Never heard of such a thing. Once you drop unlimited, it's gone for good.


This as I have unerstood this too!  Once it is gone, it is gone.  There is a remote chance that if ATT made the error someone higher up in the food chain can get it back but it must be very clearly their issue.

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Message 3 of 6
Expert

Re: 90 day rule for going back to unlimited data?


youngjm wrote:

Max69 wrote:

Never heard of such a thing. Once you drop unlimited, it's gone for good.


This as I have unerstood this too!  Once it is gone, it is gone.  There is a remote chance that if ATT made the error someone higher up in the food chain can get it back but it must be very clearly their issue.


If you go into the feature area online ther is a large box that states exactly this - you change from the unlimited plan, it is gone for good

 

Message 4 of 6
Professor

Re: 90 day rule for going back to unlimited data?

Never heard this either.
Message 5 of 6
Professor

Re: 90 day rule for going back to unlimited data?


akoxeno wrote:

I changed from unlimited in late July and last Friday a local AT&T store said I had 90 days to go back to unlimited. She was not able to do this in the store so I called customer service and was told there was no such rule.

 

Anyone heard of a 90-day rule related to returning to unlimited data?


I've heard of it and had it applied to my account.  The thing is that it has to be an error on AT&T's part.  Any time that the customer chooses to go to the tiered data plans from the unlimited data plan, there is no going back.  AT&T only gave mine back because they could clearly see that mine was lost in the upgrade process.  I also had notes on my account before I upgraded that stated that I wanted to keep smartphone unlimited data when changing smartphones.  When I was told that it couldn't be done, I refused the upgrade at that time.  Once I got clarification that I could keep unlimited data, I upgraded to an iPhone 4.  However, unlimited smartphone data was still lost in the process.

Message 6 of 6
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