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Posted Sep 11, 2011
1:22:07 PM
3GS and warranty
I may still be under warranty. If so, is it worth having my phone checked by genius bar? Or, if a replacement is needed, will I get the same 3GS or will I have to downgrade to the 8gig?
I'm having issues with gps,not functioning well. But my main problem is slower speeds and my phone won't dock on my Phillips alarm clock anymore
I may still be under warranty. If so, is it worth having my phone checked by genius bar? Or, if a replacement is needed, will I get the same 3GS or will I have to downgrade to the 8gig?
I'm having issues with gps,not functioning well. But my main problem is slower speeds and my phone won't dock on my Phillips alarm clock anymore

3GS and warranty

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Sep 11, 2011 2:20:13 PM
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If there is an issue that warrants the device being replaced, it is replaced with the exact same model, capacity, and color device.

If there is an issue that warrants the device being replaced, it is replaced with the exact same model, capacity, and color device.

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Sep 11, 2011 6:09:22 PM
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Can they assist with the docking issue? Im wondering why it suddenly won't connect to my alarm clock anymore
Can they assist with the docking issue? Im wondering why it suddenly won't connect to my alarm clock anymore

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Sep 11, 2011 6:50:06 PM
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Edited by youngjm on Sep 11, 2011 at 6:51:21 PM

I would say you have a hardware issue.  More specifically in the Dock connector.  The downside here is that it might be due to water damage and Apple May/May not cover the replacement.  If they don't cover it, they do have a fee you can pay. I think it is $199?  Just be polite as it can be up to the Genius as to what direction they take if the damage is due to water.  If the damage is from something else other than physicial damage to the area, they will take care of you.

 

It costs you nothing to have it checked out!

 

www.apple.com/retail to make an appointment.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

I would say you have a hardware issue.  More specifically in the Dock connector.  The downside here is that it might be due to water damage and Apple May/May not cover the replacement.  If they don't cover it, they do have a fee you can pay. I think it is $199?  Just be polite as it can be up to the Genius as to what direction they take if the damage is due to water.  If the damage is from something else other than physicial damage to the area, they will take care of you.

 

It costs you nothing to have it checked out!

 

www.apple.com/retail to make an appointment.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: 3GS and warranty

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