11-15-2009 12:49 PM
11-15-2009 3:13 PM
I reside just north of L.A., and have good 3G service here (no dropped calls in nearly a year).
Is it _just_ streaming video that's your issue, or dropped calls, web surfing, emails, mms, Twitter, Facebook, etc. not working?
YouTube / Hulu streaming may not be a result of AT&T, but points in between. I often have issues streaming Youtube on TimeWarner cable, and I have 30Mbps/1Mbps service - rated at 10/1Mbps + boost.
Seeing how they're typically investing 16-18 billion / year into the network, I don't think that investing is the issue, but effectively fixing issues, such as 2nd carrier channel deployment.
11-15-2009 3:15 PM
11-15-2009 5:01 PM
11-15-2009 5:37 PM
I hear you. I'm in Vegas and I was getting 500kbps down. Terrrrrrrible. I had decided the cost of AT&T wasn't worth the trouble.
They need more backhaul & they should have more throughly thought out their 3G spectrum deployment if they are infact running out of it.
11-15-2009 9:09 PM
Las Vegas has GREAT coverage in general, and at least 2 carrier channels (as of last January when I visited for CES). I thought that they actually had 3 channels (2 PCS, 1 cellular).
500kbps is not bad, and depending on where your stream is coming from, it may be limited at the source or backhaul.
CES Vegas was actually 3G unusable last year, and I had to use my Nextel Blackberry to send / receive emails inside the event.
11-16-2009 3:30 AM
11-16-2009 7:21 AM
Is it just me, or should AT&T start investing more money into their equipment/services instead of PR/lawyers to try to prove they have a better network? In St. Louis, the 3G service is marginal at best. You can't stream a video without constant interruptions (ie. buffering again and again). It's aggravating to be on contract and not get a service that you are expecting. If you rate your service as good, just out of curiosity, please post the city/metropolitan area you reside.
AT&T is investing a lot of money into the network. I have great service, and with the Centennial buy out, I'm going to get even better service since they will be acquiring an 850 license for my area.
11-16-2009 11:57 AM
380 billion ?
AT&T Corp as a whole isn't even worth 380 billion.
11-16-2009 5:53 PM
11-16-2009 7:23 PM
11-17-2009 8:46 AM
11-19-2009 1:23 PM
11-20-2009 8:49 PM
Do not mistake reliability (especially 3G reliability) with AT&T wireless service. It is simply not reliable or consistent. Latency in receiving messages, message notifications and expecially notifications of missed calls. Many calls do not even ring your phone they just go to voicemail and you literally get notified you missed a call days later (this happens to me and many other I know weekly, from different areas).
I am so sorry for switching to AT&T and even more so sorry that I gave them an opportunity to correct the issue in the first 30 days in lieu of cancelling. Now I find the issues is literally how their network operates - to them its not an issue, it's "the nature of the beast" and I am stuck in a 175.00 contract.
Oh... and try escalating above a Supervisor - lol. It's almost like anyone above a Supervisor is to good to speak to a customer. They have come a long way in the wrong direction since winning the Malcolm Baldridge Award for Service in the early 90's.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!