3G Service (or lack thereof) and AT&T's Responses

3G Service (or lack thereof) and AT&T's Responses

Is it just me, or should AT&T start investing more money into their equipment/services instead of PR/lawyers to try to prove they have a better network? In St. Louis, the 3G service is marginal at best. You can't stream a video without constant interruptions (ie. buffering again and again). It's aggravating to be on contract and not get a service that you are expecting. If you rate your service as good, just out of curiosity, please post the city/metropolitan area you reside. 
Message 1 of 24 (612 Views)
Professor

Re: 3G Service (or lack thereof) and AT&T's Responses

I reside just north of L.A., and have good 3G service here (no dropped calls in nearly a year).

Is it _just_ streaming video that's your issue, or dropped calls, web surfing, emails, mms, Twitter, Facebook, etc. not working?

 

YouTube / Hulu streaming may not be a result of AT&T, but points in between.  I often have issues streaming Youtube on TimeWarner cable, and I have 30Mbps/1Mbps service - rated at 10/1Mbps + boost.

 

Seeing how they're typically investing 16-18 billion / year into the network, I don't think that investing is  the issue, but effectively fixing issues, such as 2nd carrier channel deployment.

 

 

Message 2 of 24 (597 Views)
Professor

Re: 3G Service (or lack thereof) and AT&T's Responses

I have great coverage in Boise, Idaho

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 24 (598 Views)

Re: 3G Service (or lack thereof) and AT&T's Responses

No, it's with just about everything. Calls are constantly dropped, downloads are pretty much EDGE at best, which is what I get sometimes instead of 3G (service intermittent). 
Message 4 of 24 (590 Views)
Tutor

Re: 3G Service (or lack thereof) and AT&T's Responses

I hear you. I'm in Vegas and I was getting 500kbps down. Terrrrrrrible. I had decided the cost of AT&T wasn't worth the trouble.

 

 

 

They need more backhaul & they should have more throughly thought out their 3G spectrum deployment if they are infact running out of it.

Message 5 of 24 (584 Views)
Professor

Re: 3G Service (or lack thereof) and AT&T's Responses

Las Vegas has GREAT coverage in general, and at least 2 carrier channels (as of last January when I visited for CES).  I thought that they actually had 3 channels (2 PCS, 1 cellular).

500kbps is not bad, and depending on where your stream is coming from, it may be limited at the source or backhaul.

 

CES Vegas was actually 3G unusable last year, and I had to use my Nextel Blackberry to send / receive emails inside the event.

Message 6 of 24 (575 Views)
Professor

Re: 3G Service (or lack thereof) and AT&T's Responses

They are trying to improve their network... they spent 380 billion dollars. It will take some time to finish everything and fix the bugs in the system when that is complete. It's not going to happen overnight.
Message 7 of 24 (573 Views)
Scholar

Re: 3G Service (or lack thereof) and AT&T's Responses


ezalocusky wrote:
Is it just me, or should AT&T start investing more money into their equipment/services instead of PR/lawyers to try to prove they have a better network? In St. Louis, the 3G service is marginal at best. You can't stream a video without constant interruptions (ie. buffering again and again). It's aggravating to be on contract and not get a service that you are expecting. If you rate your service as good, just out of curiosity, please post the city/metropolitan area you reside. 

AT&T is investing a lot of money into the network. I have great service, and with the Centennial buy out, I'm going to get even better service since they will be acquiring an 850 license for my area. 

Message 8 of 24 (562 Views)
Professor

Re: 3G Service (or lack thereof) and AT&T's Responses

380 billion ?

 

http://finance.yahoo.com/q/ks?s=T

 

AT&T Corp as a whole isn't even worth 380 billion.

Message 9 of 24 (555 Views)
Guru

Re: 3G Service (or lack thereof) and AT&T's Responses

38b sounds more like it.
Message 10 of 24 (533 Views)

Re: 3G Service (or lack thereof) and AT&T's Responses

I have great 3G coverage in Boise Idaho...but emmett ID is not so great.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 11 of 24 (414 Views)
Scholar

Re: 3G Service (or lack thereof) and AT&T's Responses

Where I live the service isn't that great I live 18 miles from the closet tower so service is shaky.
Message 12 of 24 (405 Views)
Contributor

Re: 3G Service (or lack thereof) and AT&T's Responses

i joined AT&T forums for just this question. I have fine coverage where I live, but I travel a lot and spotty doesn't hack it! I even bought the iPhone 3GS thinking I would have great coverage. Obviously I did not do my homework. I have been seeing the competitor's commercial that shows HUGE coverage and am second thinking my choice of AT&T (which I have used for at least 15 years!)
Message 13 of 24 (393 Views)
Highlighted
Tutor

Re: 3G Service (or lack thereof) and AT&T's Responses

I have been with AT&T before the merge with Cingular and did not have a problem with the service at that time.  When I had the 2G or Edge, my service was also pretty good.  Since I have converted to the 3G service things got pretty weird and quite annoying with the service.  A data plan is not cheap and I want to get my moneys worth.  I really hope they are looking to make their service better especially in the NYC area where I reside.  Verizon is really boasting about their service and I am quite tempted to try them.
Message 14 of 24 (372 Views)
Tutor

Re: 3G Service (or lack thereof) and AT&T's Responses

Do not mistake reliability (especially 3G reliability) with AT&T wireless service.  It is simply not reliable or consistent.  Latency in receiving messages, message notifications and expecially notifications of missed calls.  Many calls do not even ring your phone they just go to voicemail and you literally get notified you missed a call days later (this happens to me and many other I know weekly, from different areas). 

 

I am so sorry for switching to AT&T and even more so sorry that I gave them an opportunity to correct the issue in the first 30 days in lieu of cancelling.  Now I find the issues is literally how their network operates - to them its not an issue, it's "the nature of the beast" and I am stuck in a 175.00 contract.

 

Oh... and try escalating above a Supervisor - lol.  It's almost like anyone above a Supervisor is to good to speak to a customer.  They have come a long way in the wrong direction since winning the Malcolm Baldridge Award for Service in the early 90's.

Message 15 of 24 (345 Views)
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