3G Microcell should not handover to nearby tower

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Teacher

3G Microcell should not handover to nearby tower

My house is in an area with weak ATT signal.  However tower signal is not completely unavailable.

 

With the microcell, I frequently find that call signal gets worse during a microcell call.  It appears this is caused by calls being handed over to a nearby tower, the signal quailty of which is questionable.

 

The microcell is apparently designed not to take over a call established with a cell tower, but it will hand over to nearby tower when you leave the microcell coverage area.  THIS MAKES NO SENSE!  If anything it needs to be the other way around. 

 

The way it is microcell will defer whenever my phone detects some distant tower signal, causing my call quality to deteriorate, but the phone would not switch back to microcell. 

 

I need the microcell to be DOMINANT and NOT DEFER to inferior cell towers.

 

IF for some reason deferring to towers makes sense to some people, then there needs to be an option so people can choose. 

 

Please pay attention, AT&T.  I've owned the microcell since it first became available in my area, nearly a year ago.  It's been torture.  I don't understand why I even pay for a microcell to not work for me.  Very disappointed.

Message 1 of 12 (1,540 Views)
Explorer

Re: 3G Microcell should not handover to nearby tower

I completely agree. I could have written your entire post. My native coverage is bad and has been for at least 5 years. (I can hear the freeway, but have little or no signal?) In my case when the calls try to hand off, they drop. ATT knows the signal is bad at my house, they gave me a Microcell (after I bought one) I'm sure Cisco developed a good product that some twits with control issues decided to ruin with restrictions. I am not expecting my Microcell to cover my neighborhood and interfere with the towers, but is it too much to ask for it to cover my little house? I'd get several to cover the shop and garage as well, but Microcells do not hand off to each other. They just hand off to the weak or nonexistant Macrocells.

Message 2 of 12 (1,496 Views)

Re: 3G Microcell should not handover to nearby tower

This issue just started for me last night and occurred several times today after about 2 months of excellent MicroCell service. I've had zero issues with mine. Allegedly they're going to improve the coverage in my area. I guess that means this will happen more often.

 

~B

Message 3 of 12 (1,490 Views)

Re: 3G Microcell should not handover to nearby tower

Have you tried locating your MC in an area of your house with the worst macro cell coverage to see if that makes a difference whether calls get handed over as often? I use powerline ethernet adapters so that I can put the MC in the center of my house. Finding a GPS signal anywhere in my house has not been a problem, but switching to a macro cell mid-call appears to be reduced.
Message 4 of 12 (1,461 Views)
Guru

Re: 3G Microcell should not handover to nearby tower

I concur. Placing your Microcell in the spot in your house where the macro coverage is worst is the best advice we have at present.
Message 5 of 12 (1,454 Views)
Explorer

Re: 3G Microcell should not handover to nearby tower

Well, I tried that for a couple of weeks. (placing the Microcell in a bad native coverage spot) All I got was dropped calls in areas the Microcell used to work. One of my problems is that ATT seems to be trying to upgrade their service around me. Not good enough to actually be useable mind you, but just better enough to make my Microcell weak.

Message 6 of 12 (1,353 Views)
Professor

Re: 3G Microcell should not handover to nearby tower

I had the same problem with dropping calls when switching from the microcell to the towers. I ended up putting the microcell in my girlfriends house.

I would try putting the microcell where the tower reception is BEST. Basically, you want the microcell to be the strongest signal so it will be chosen. Maybe that will solve the problem.
Message 7 of 12 (1,341 Views)

Re: 3G Microcell should not handover to nearby tower

Did you ever get you Microcell to work better for you?  I have been having the very same issue.  It is very frustrating!!

Message 8 of 12 (1,157 Views)
Contributor

Re: 3G Microcell should not handover to nearby tower

Same problem here.

 

I have places in my house where the ATT tower signal wil get to 3 bars and others where the signal is 0-1 bars.  The MicroCell works great unless I get too close the the stronger ATT tower signal in which case it switches over and I drop the call.

 

I only have a single internet CAT5 connection in my house so moving my MicroCell is not really any option.

 

Does anyone know if there is a way on the phone to prioritize tower conncections?  i.e. ALWAYS use the MicroCell when it is in range and ignore all other potential signals?

 

Does anyone else have a fix for this?

Message 9 of 12 (997 Views)
Guru

Re: 3G Microcell should not handover to nearby tower

There is, unfortunately, no way to configure the MicroCell to do anything, including not handing off to a macrocell when the system thinks conditions are correct for a handoff.

 

If running a Cat 5 cable to another part of your house isn't an option, you might try a powerline network extender.  Netgear has a line you can see here:  http://www.netgear.com/home/products/powerline-and-coax/

Message 10 of 12 (983 Views)
Guru

Re: 3G Microcell should not handover to nearby tower

I've used power line Ethernet from multiple vendors and in my experience what they have in common is high latency and packet loss - exactly what you don't want to give a VoIP box.
Message 11 of 12 (759 Views)
Guru

Re: 3G Microcell should not handover to nearby tower

Yes, powerline adapters do induce some latency, but I have used a pair from Netgear with my MicroCell when I was experimenting with various locations around our house and results were satisfactory.

 

Some of how well powerline adapaters work probably depends on the powerline they're used on...how much noise on the line, etc.   My suggestion was just that...a suggestion.  It may be worth a try....or not.

Message 12 of 12 (757 Views)
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