Troubleshoot your device issues
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1 Message
Thursday, October 27th, 2016 5:50 PM
window microsoft phone
How do I get my phone to download games again?
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pgrey
Master
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3.5K Messages
7 years ago
Typically these are all downloaded through the store app, on the phone.
Did you update to Win10m or similar, and aren't seeing apps afterwards, or ?
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ennocent
Contributor
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3 Messages
7 years ago
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ennocent
Contributor
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3 Messages
7 years ago
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dan-jor
Tutor
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4 Messages
7 years ago
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pgrey
Master
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3.5K Messages
7 years ago
@ennocent You need to reset your password, if you want to update/use the app-in-question.
@dan-jor Your phone is set up as a device under your parents Live account. This means it's set for a certain age-range, and corresponding restrictions.
You'll need to work with them to get it adjusted, if it's not correctly set for your device.
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dan-jor
Tutor
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4 Messages
7 years ago
I got the phone from a friend so I don't really know how the phone was configured.will resetting the phone solve the problem???
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pgrey
Master
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3.5K Messages
7 years ago
@dan-jorYes, by resetting you can set it up with all your credentials, essentially as if it were new.
Make sure to save off anything you don't want to lose, photos, documents, local emails, etc, before resetting.
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dan-jor
Tutor
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4 Messages
7 years ago
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pgrey
Master
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3.5K Messages
7 years ago
@dan-jor
What's not working, specifically?
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