Tutor
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10 Messages
messages arriving on Chinese characters
Long messages from friends and family are arriving at my phone in Chinese characters. Short msgs from the same people are ok. All phone settings are in English. Any ideas?
Tutor
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10 Messages
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello Community,
Update 10/27 - We believe this issue should be resolved at this point. I have tested it on my personal device and friends and family have also reported no issues. Please comment below if the issue is still ongoing.
Update 10/24 - We have identified the issue and are working on the resolution. We don't have a specific resolution date, but hoping for end of this week.
Original Post:
This has been determined to be a known issue. Thanks so much to the community for bringing this to our attention. We have engaged the proper groups, and will hopefully have a resolution soon. This is affecting iOS and Android devices.
Thanks so much
Tim, AT&T Community Specialist
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baileyherbert
Contributor
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3 Messages
8 years ago
I put my sim card in another phone and the issue persists.
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BBFAN1
Tutor
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4 Messages
8 years ago
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MrsRonny
Contributor
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3 Messages
8 years ago
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David606
Employee
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3.5K Messages
8 years ago
Remove any emotes and emoticons and try to send the message.
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MrsRonny
Contributor
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3 Messages
8 years ago
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MrsRonny
Contributor
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3 Messages
8 years ago
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m2FromReno
Tutor
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10 Messages
8 years ago
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David606
Employee
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3.5K Messages
8 years ago
Don't use any emoticons.
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baileyherbert
Contributor
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3 Messages
8 years ago
Hi David,
Thanks, I did also notice that the issue was with emoticons. Would you happen to know whether this issue is known to AT&T technicians or w/e and is being worked on?
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