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governor242's profile

Contributor

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Friday, October 13th, 2017 5:08 PM

lumia 909

I'm in the bahamas and i bought lumia 909 off ebay and it's lock to at&t please is there anyway i can get this unlock to use here in the bahamas 

Community Support

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230.7K Messages

6 years ago

Good afternoon @governor242!


I understand you want to unlock your Nokia Lumina 909 so you can use it on another network.  When we buy a used phone, we should be able to use it on any network in theory.  Let me share with you some information on getting the device unlocked.


In order for an AT&T device to qualify for a device unlock it needs to meet all of the following criteria;


Your device isn't reported lost or stolen, or involved with fraud.
 
You must complete your contract or installment plan (including early termination
fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
 
Your device isn't active on another AT&T account.
 
If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance.
 
AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
 
If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts.
 
If you have a business-owned device, your company must authorize you to unlock it.
 

If your phone meets all of the above conditions, you then would need to go to the Device Unlock Portal and file a request.  It can take up to 72 business hours for the request to be completed.  Once it is finished, we will email you the unlock instructions. 


Thank you for reaching out via the Community Forums, and have a super week.


Anthony, AT&T Community Specialist

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