connection

Let's look into that for you, @ranfan!

First, troubleshoot your AT&T MicroCell by following these steps:

• Move the MicroCell to a new location to make sure it’s getting the best signal.
• Restart the MicroCell and make sure the lights are solid green.

For more troubleshooting tips, visit our Troubleshoot & Resolve tool. If your MicroCell isn't listed, select the brand Cisco, and then your MicroCell device.

We hope this information helps!

Lar, AT&T Community Specialist